American Express · 5 days ago
Customer Experience Concierge, Centurion Lounge - PHL
Essington, Pennsylvania, United States
Full-time
Onsite
Entry Level
$25.50/hr - $26.75/hr
1+ years expAmerican Express is a company with a rich history of innovation and commitment to customer service. They are seeking a Customer Experience Concierge for their Centurion Lounge at Philadelphia International Airport, responsible for delivering exceptional service to Card Members and enhancing their experience through personalized assistance and support.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Welcoming and providing access to our Card Members upon arrival at reception
Being accountable and taking ownership of the customer’s experience from beginning to end
Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
Employing the Customer First philosophy in meeting customers’ needs and expectations
Providing concierge and lifestyle recommendation
Providing travel consultation and minimal reservation assistance
Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Qualification
Required
Minimum of 1 year recent experience servicing premium customers
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
Ability to utilize and switch from multiple technology platforms with ease
Adapt to an ever changing environment and being resilient
Ability to work flexible shifts including nights, weekends, and holidays is essential
Light to moderate lifting may be required for certain job tasks
Preferred
Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
Passion for servicing customers with proactive solutions
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
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2026-01-20
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