Forescout Technologies Inc. · 20 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expForescout Technologies, Inc. is a global cybersecurity leader that helps organizations secure and manage their cyber assets. The Customer Success Manager will be responsible for owning relationships with strategic customers, ensuring they achieve desired outcomes and realize value from Forescout's products and solutions through effective adoption and optimization.
Cloud SecurityCyber SecurityInternet of ThingsNetwork SecuritySoftware
Responsibilities
Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives
Collaborate with your customers to create, implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan
Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users
Coordinate activities with the assigned Adoption Engineer
Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion
Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities
Partner with sales teams to identify expansion opportunities and mitigate loss to competition
Proactively manage account escalations with the appropriate internal stakeholders
Qualification
Required
Bachelor's degree required; preferred areas of study include Business, Engineering, Technology, or related field
5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies
Strong technical aptitude, business and sales acumen, customer service, and change management skills
Demonstrate technical knowledge specific to information security software; presales experience is a plus
Understanding of customer success and all aspects of the customer lifecycle
Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
Strong verbal and written communication, prioritization, and time management skills
Outstanding negotiation skills with the ability to make trade-off decisions and counter objections
Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding
Proven long-term customer relationship development skills; passionate about customer success
Benefits
We cover 88% of employee and dependents’ health care premiums
100% company paid employee life and disability insurance premiums
401K match
Generous FTO policy (U.S. only)
Option to purchase voluntary life, accident and critical illness insurance
Employee assistance program
Maternity and parental bonding leave with supplemental pay
Company
Forescout Technologies Inc.
For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$125.72MKey Investors
Wellington ManagementFounders Circle CapitalAmadeus Capital Partners
2024-02-01Post Ipo Equity· $0.34M
2020-02-06Acquired
2017-10-26IPO
Leadership Team
Oded Comay
Co-Founder and Chief Technology Officer
Sunil Varkey
Chief Technology Officer, Regional : EMEA & APJ
Recent News
2026-01-16
Business Wire
2025-11-24
Company data provided by crunchbase