Emory University · 23 hours ago
IT Desktop Consultant II - OIT
US-GA-Atlanta
Full-time
Hybrid
Mid, Senior Level
5+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. The IT Desktop Consultant II role involves supporting users' computer equipment, providing client-side network support, and managing inventory to ensure operational efficiency within the enterprise's networks.
E-LearningEducationHealth Care
Responsibilities
Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks
Provides client-side network support and escalates to Tier 3 support as needed
Supports departments' equipment issues and utilizes remote connectivity tools for local and long distance users worldwide
Supports customers' Emory-provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks
Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage
Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests
Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes
Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives
Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs
Examines and inspects equipment to determine damages and to repair and replace equipment
Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records
Verifies software licensing agreements to comply with enterprise volume license requirements and limitations
Supports enterprise-wide software packages to ensure user functionality
Assigns rights as needed to run and deploy software, perform testing and ensure operability
Uses systems management tool (i.e., SCCM) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies
Assigns permissions using active directories and group policies to ensure proper security levels
Manages users and computers and ensures standardized group policies to map printers and network shares
Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution
Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely
Ensures systems are encrypted as needed per university policy
Participates in a weekly rotating on-call schedule
May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment
Performs IT-related responsibilities as required
Qualification
Required
A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training and experience
Ability to work in fast-paced environment with minimal supervision
Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds
Must maintain an insurable driving record
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
2026-01-16
News-Medical.Net
2025-11-23
Company data provided by crunchbase