Integra Partners · 1 day ago
Quality Assurance Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $80K/yr
2+ years expIntegra Partners is a leading national durable medical equipment network administrator, and they are seeking a Quality Assurance Manager to advance their Quality Assurance program within Operations. This role focuses on leading QA initiatives, enhancing reporting capabilities, and managing the QA team to ensure quality standards are met across operational departments.
Health CareHospital
Responsibilities
Lead and manage QA Analysts, providing coaching, guidance, and development to ensure adherence to quality standards and performance goals
Oversee the creation, execution, and continuous improvement of audit tools, monitoring forms, and QA procedures
Collaborate with QA leadership to identify department-specific quality trends and lead root cause analysis discussions
Drive the implementation of a modern QA system that aligns with organizational quality goals and enhances reporting capabilities
Ensure team performance aligns with KPIs through routine scorecard review, one-on-one coaching, and professional development
Create and maintain a structured development and evaluation program for QA team members to foster growth and performance accountability
Facilitate and oversee calibration sessions to ensure scoring consistency and shared understanding of quality standards
Provide strategic insight through quality reporting and presentations tailored to departmental and executive audiences
Support and lead cross-departmental feedback loop closure and quality-based performance improvement plans
Serve as a resource to training teams, offering insights that inform curriculum development and identify knowledge gaps
Ensure timely completion of all QA evaluations, reports, appeals, and trending summaries
Support audits for new operational areas and special projects including system upgrades, payer implementations, and new workflows
Participate in the planning and coordination of QA initiatives across multiple teams and departments
Qualification
Required
Minimum of 2–3 years of experience in a QA leadership role within a service-based or healthcare operations environment
Demonstrated success managing a QA team and executing quality improvement initiatives
Proven ability to analyze and interpret complex QA data and present findings clearly to multiple levels of leadership
Strong understanding of QA methodologies, tools, and audit processes
Experience leading calibration sessions and facilitating trend or insight-based meetings
Strong communication and interpersonal skills with the ability to coach, influence, and collaborate across teams
Must maintain confidentiality and adhere to all company policies and regulatory requirements
Highly organized with strong problem-solving and decision-making skills
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams
Healthcare experience required
Preferred
Familiarity with data visualization tools (e.g., Tableau)
Experience with QA systems (e.g., NICE, Verint, Maestro, Genie, etc.), including implementations and transitions
Benefits
Competitive compensation and annual bonus program
401(k) retirement program with company match
Company-paid life insurance
Company-paid short term disability coverage (location restrictions may apply)
Medical, Vision, and Dental benefits
Paid Time Off (PTO)
Paid Parental Leave
Sick Time
Paid company holidays and floating holidays
Quarterly company-sponsored events
Health and wellness programs
Career development opportunities
Company
Integra Partners
Integra Partners is a hospital & health care company providing medical equipment.
201-500 employees
H1B Sponsorship
Integra Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Dominic Paniccia
CEO and President
Michael D.
Vice President of Network Expansion and Partnerships
Recent News
2026-01-09
2024-12-16
Company data provided by crunchbase