Gr8ttek · 1 day ago
Desktop Support Technician_Baltimore
Baltimore, MD
Full-time, Part-time
Onsite
Entry Level
$20/hr - $20/hr
3+ years expGr8ttek is currently seeking a Desktop Support Specialist in Baltimore, MD. This role involves providing support to clients, performing troubleshooting and repair activities in an end-user computing environment, and ensuring high levels of customer service satisfaction.
Information Technology & Services
Responsibilities
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Qualification
Required
3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
Preferred
A+ certification is desired
Company
Gr8ttek
Gr8ttek is an established provider of Technical Solutions for Business and Government.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Traci DeWilde
President / Founder
Company data provided by crunchbase