Help Desk Support Level 2 jobs in United States
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HairClub · 13 hours ago

Help Desk Support Level 2

positionBoca Raton, Florida, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24/hr - $24/hr

HairClub is seeking a Help Desk Support Level 2 to assist with Information Technology operations. The role involves responding to escalated technical issues, providing support for IT infrastructure, and managing service level agreements while ensuring customer satisfaction.

Consumer GoodsFitnessHealth Care
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H1B Sponsor Likelynote

Responsibilities

Respond to escalated issues via tickets, chat, email, or phone
Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources
Resolve problems with networks, phones, and other computer systems
Diagnose system errors and other issues
Complete hardware requests
Follow up with customers to ensure full resolution of issues
Provide support within network and systems administration
Train other employees on troubleshooting and diagnosing problems
Request feedback and/or monitor calls and other methods of correspondence to improve training methods
Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support
Perform queue management to achieve service level agreements (“SLAs”) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members
Manage call volume
Collaborate with company employees to ensure issues are resolved and ensure satisfaction
Collaborate with senior leadership in company initiatives

Qualification

Windows serversActive DirectoryVMwareMicrosoft Exchange/Office 365Managed Services ticketing systemsSecurityNetworkingDNSDHCPTCP/IPCustomer service skillsLearning agilityPlanningOrganizingResearchAnalysisTechnical proficiencyEffective communicationTeamworkCollaborationAdaptabilityDocumentation skills

Required

Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus
Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue)
Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.)
Knowledge of Android OS and Devices a plus
Knowledge of Security and Networking
Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)
Familiarity with DNS, DHCP, and TCP/IP
Strong customer service skills
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Strong learning agility
Positive teamwork and collaboration skills
Efficient in planning, organizing and time management
Proficient research and analysis skills
Takes initiative and remains adaptable
Strong documentation skills
Demonstrate technical proficiency

Company

HairClub

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HairClub is a pioneer in providing personalized hair restoration solutions for all stages of hair loss across North America.
dateFounded in 1976
location
Boca Raton, Florida, USA
people-size501-1000 employees
web-link
https://www.hairclub.com

H1B Sponsorship

HairClub has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Ahmad Wardak
President and CEO
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Recent News

PR Newswire
HairClub Appoints Ahmad M. Wardak as President and Chief Executive Officer
2025-06-02
Pakistan Observer
Bank Al Habib, Hair Club, Kims among 24 sealed in Lahore
2024-11-15
Hair Restoration Market Route to US$ 30.8 Billion, Propelled by Remarkable 18.2% CAGR by 2032 – FMI Projection
2024-03-07
Company data provided by crunchbase