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Confidential Careers · 10 hours ago

Senior Customer Service Representative (WMS & Logistics)

Las Vegas, NV

Full-time

Onsite

Senior Level

$19/hr - $23/hr

Confidential company is seeking a highly motivated and detail-oriented Senior Customer Service Representative specializing in Warehouse Management Systems (WMS) and Logistics. This role involves providing exceptional client support, managing customer inquiries, and ensuring smooth communication between clients and internal teams.

Human ResourcesRecruiting

Responsibilities

Serve as the primary point of contact for clients regarding WMS and logistics-related inquiries via phone, email, and chat

Provide outstanding customer support by addressing client concerns promptly and professionally

Assist with data entry related to shipments, inventory updates, and order processing using Microsoft Office and specialized logistics software

Conduct outbound calling to follow up on shipments, resolve issues, and gather feedback to improve service quality

Maintain accurate records of customer interactions, transactions, and feedback for analysis and reporting purposes

Collaborate with internal teams such as sales, operations, and technical support to resolve complex client issues effectively

Demonstrate excellent phone etiquette, communication skills, and professionalism at all times

Support client onboarding processes and provide training or guidance on WMS functionalities as needed

Analyze customer data to identify trends or areas for service improvement

Qualification

WMS systemsLogistics operationsBilingualMultilingualMicrosoft Office SuiteCustomer supportData analysisCommunication skills

Required

Proven experience in customer support within a call center or client services environment

Prior experience with WMS systems or logistics operations is highly desirable

Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry tools

Familiarity with outbound calling techniques, call center protocols, and customer relationship management (CRM) systems

Excellent communication skills with the ability to handle multiple tasks efficiently while maintaining high-quality service standards

Demonstrated analysis skills for interpreting customer data and providing actionable insights

Preferred

Bilingual or multilingual skills (English plus additional languages) are preferred to serve diverse client bases effectively

Company

Confidential Careers

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Founded in 2024

Gurgaon, Haryana, IND

2-10 employees

https://confidential.careers

Funding

Current Stage

Early Stage

Leadership Team

Edwin Xiao

Chief Revenue Officer

Company data provided by crunchbase