Part-time Associate, DTC Customer Service jobs in United States
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FIJI Water · 20 hours ago

Part-time Associate, DTC Customer Service

positionLos Angeles, CA
timePart-time
remoteOnsite
seniorityEntry Level
money$18/hr - $22/hr
date1+ years exp

FIJI Water is known for its iconic square bottle and unique mineral profile, committed to sustainability and positive change. They are seeking a proactive and detail-oriented Associate for their Direct-to-Consumer Home Delivery team to ensure exceptional service and customer satisfaction from order placement to delivery.

E-CommerceWater

Responsibilities

Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries
Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude
Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction
Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences
Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations
Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication
Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency

Qualification

ECommerce experienceShopify knowledgeZendesk knowledgeExcel proficiencyCustomer service skillsProblem-solving skillsAttention to detailCommunication skillsOrganizational skills

Required

Minimum of 1-3 years of work experience in eCommerce, retail, or customer service
Excellent problem-solving skills
Highly organized with strong attention to detail
A positive, empathetic, and professional approach to customer interactions
Ability to handle multiple projects simultaneously
Strong relationship building and communication skills
High level of proficiency in Excel and MS Outlook

Preferred

BS/BA preferred
Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred

Company

FIJI Water

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Fiji Water is an E-Commerce company.
dateFounded in 2008
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.fijiwater.com

Funding

Current Stage
Growth Stage

Recent News

FIJI Water
FIJI Water Announces Alexandre Zigliara as New President
2025-11-14
Los Angeles Business Journal
3. Stewart and Lynda Resnick
2025-10-09
GlobeNewswire News Room
FIJI Water Celebrates Summer with New Campaign and Introduction of 700mL
2025-07-08
Company data provided by crunchbase