LHH · 18 hours ago
Help Desk Technician
Oakland, CA
Contract
Hybrid
Entry Level
$30/hr - $38/hr
2+ years expLHH is seeking a Help Desk Technician to support their client by providing technical support for desktop computers, printers, and applications. The role involves diagnosing and resolving technical problems and assisting in the maintenance and testing of IT equipment.
Human Resources
No H1B
Responsibilities
Provide computer and device end-user customer support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Train and orient museum staff on use of hardware and software, as appropriate
Perform the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Write and maintain IT ticketing, records, and logs, as appropriate
Perform physical installation of data center equipment, cabling, and other IT equipment as directed
Assist to ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
May occasionally work with vendor support contacts to resolve technical problems with desktop computing equipment and software
Perform other duties as assigned
Qualification
Required
High School diploma or equivalent is required
A minimum of 2 years of experience in an environment providing end-user support, delivering information systems hardware, software, or any desktop support technical services or completion of a certificate program or Associate's Degree from an accredited institution in a related field
Hands-on experience with computer hardware; troubleshooting, installing, and configuring Windows operating systems and application software
Working knowledge of the Windows desktop operating systems, including Windows 7, 10/11
Working technical knowledge of Windows and Mac OS X with an emphasis on setup and troubleshooting
Working knowledge of Microsoft Office as well as Microsoft Active Directory Services
Working knowledge of Microsoft Deployment Toolkit
Working knowledge of common mobile platforms such as iOS, Android, etc
Basic knowledge of the Microsoft System Center Suite, including handling of incidents, service requests, work items, deployments, and general monitoring of systems
Ability to troubleshoot network connectivity of devices on wired and wireless networks
Demonstrated ability to effectively communicate; verbally and in writing including disseminating information to a diverse and multi-level customer base
Ability to work independently and follow through on tasks with guidance from management
Preferred
Some college and/or Trade School education highly preferred
Experience working with networking components and Active Directory is a plus
CompTIA A+ is preferred
CompTIA Network + is preferred
ITIL knowledge, a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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