VARITE INC · 2 weeks ago
USA_Designer
Seattle, WA
Full-time
Onsite
Senior Level
$73.64/hr - $87.12/hr
5+ years expVARITE INC is a company focused on delivering innovative solutions, and they are seeking a Customer Support Engineer. The role involves addressing customer issues and coordinating with cross-functional teams to ensure high levels of customer satisfaction.
Information Technology & Services
Responsibilities
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Client Small world products
Responsible for addressing customer issues and concerns with Small world applications
Ensure customers' success by fostering a balanced relationship that benefits both Client and the customer with the goal of producing the highest level of customer support and satisfaction
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols
Ensure solution does solve the customer's issue
Mentors staff in troubleshooting and analysis methods
Knowledge transfer – write user/technical documentation and case notes
Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
Qualification
Required
Direct experience installing, maintaining or supporting Client e-terra DMS products including DMS, DNAF, OMS, Storm Assist and DER
Familiarity with User Interface, SCADA and Modeling tools
Knowledge of both Transmission and Distribution electrical grids
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards
Effective communication skills
Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations
Strong analytical and logical reasoning skills
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Bachelor's Degree in Engineering or Computer Science
5+ years of experience
Company
VARITE INC
VARITE has a definite spirit.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adarsh Katyal
President & CEO
Sue Patel Arora
Vice President Of Strategic Partnerships
Company data provided by crunchbase