Edge Communications · 15 hours ago
IT Support - Call Coordinator
Plano,TX,US
Full-time
Onsite
New Grad, Entry LevelEdge Communications is a provider of managed voice and data technology systems and services for business. They are seeking an IT Support - Call Coordinator to serve as the initial point of contact for customers requiring technical assistance, responding to support requests, and creating trouble tickets.
BroadcastingMarketingVideo Advertising
Responsibilities
Efficiently respond to a high volume of phone and email support requests in a timely manner
Create accurate trouble tickets in the support system and route issues to the appropriate support resources
Provide limited technical troubleshooting when applicable
Identify priority issues that require escalation
Participate in ongoing Edge-provided skills and technical training to enhance capabilities and future opportunities
Qualification
Required
Strong customer service skills, including clear written and verbal communication and the ability to build effective working relationships
Ability and willingness to provide prompt, courteous, and thorough responses to users' questions or issues
Ability to quickly become familiar with customer IT systems requiring support
Flexibility to work holidays, extended hours on a case-by-case basis, and other shifts as required
Ability to accommodate occasional shift changes based on coverage requirements and special events
Benefits
Medical
Dental
Vision coverage
401(k)-retirement plan
Paid time off (PTO)
Short-term/long-term disability
Life insurance
Opportunities for professional growth
Company
Edge Communications
Edge Communications is a marketing company that focuses on the creation and distribution of videos to specific targeted audiences.
Founded in 1992
51-200 employees
H1B Sponsorship
Edge Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Michael Ford
CEO
Bill Hamel
CTO
Company data provided by crunchbase