Tucker-Reeves Associates, LLC · 19 hours ago
Service Desk Specialist
San Antonio, TX
Full-time
Onsite
Mid Level
$42K/yr - $46K/yr
3+ years expTucker-Reeves Associates is seeking a ServiceDesk Specialist to help support a Federal Program within the US Department of Veterans Affairs. The role involves providing first-level Service Desk support services to users of Military Health Systems, requiring technical expertise and a high level of customer service.
ConsultingInformation ServicesInformation TechnologyMessagingProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Christopher Washa
Responsibilities
ServiceDesk Specialist I is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications within the MHS environment and hardware and software technical expertise
First-level support of all inbound calls, generating an Incident for all new issues
Accurately logging, ticketing, and tracking/owning all incidents
Provide accurate, timely, and professional resolution on all supported issues
Provide a high level of professionalism and customer service
Timely, accurate, thorough, and professional follow-up on all Incidents
Quickly identify and escalate high-priority issues
Accurately triaging/assigning/escalating tickets per current processes and standards
Efficiently and accurately resolving all assigned Incidents
Identify and document Incident resolution and support knowledge
Timely and accurate completion of all assigned duties
Maintain dependable attendance and schedule adherence
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, or Equivalent and 3 total years of experience
2+ years of experience providing first-level Service Desk support services
Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
Strong critical thinking skills that facilitate expedient problem solving
Must be capable of supporting and maintaining proficiency for a wide range of services
The ability to effectively communicate technical matters to a non-technical audience
Strong customer service and communications skills
Must be able to multi-task in a fast-paced environment with shifting priorities
Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
Familiar with Service Desk support methodology
Preferred
Familiarity with Military Health Systems
Relevant technical certifications
Familiar with ITIL (certification preferred)
HDI certification
Company
Tucker-Reeves Associates, LLC
At Tucker-Reeves Associates, LLC (TRA), we pride ourselves on being a results-driven technology partner with a clear mission: to deliver powerful, scalable, and innovative IT solutions that directly advance our customers' goals.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase