Hollywood Casino at Charles Town Races · 1 day ago
MARKETING REPRESENTATIVE - PROMOTIONS
Charles Town, WV
Full-time
Onsite
Entry Level
1+ years expHollywood Casino at Charles Town Races is part of PENN Entertainment, a leader in integrated entertainment and gaming experiences. They are seeking a Marketing Representative to assist with casino promotions and events, providing excellent customer service and support to guests and internal teams.
GamingVideo Games
Responsibilities
Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events
Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps
Assists all customers (internal and external) with their concerns
Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons
Accurately completes paperwork supporting promotions and bus
Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying
Assists guests by directing them to appropriate areas and contact department for guest needs
Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests
Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program
Work in conjunction with other departments on an as needed basis
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Adheres to all company, state, and regulatory policies and procedures
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Qualification
Required
Must be at least 21 years of age
High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Must have a working knowledge of Microsoft applications (Access, Excel, Word, and Outlook)
Must have an outgoing, energetic and enthusiastic attitude
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must be comfortable initiating conversations and creating a fun environment with our guests
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Obtain and maintain a license by the WV Racing Commission and WV Lottery
Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls
The employee frequently is required to reach with hands and arms and talk or hear
Specific vision abilities required by this job include close vision, color vision, and peripheral vision
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
The noise level in the work environment is usually very loud
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke
Preferred
Marketing experience preferred
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino at Charles Town Races
Hollywood Casino at Charles Town Races is a casino that provides table games, poker tournament, and slots.
Founded in 1993Charles Town, West Virginia, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Harris
VP of Finance / CFO
Kimberly Bowers
Senior Human Resources Business Partner
Recent News
Company data provided by crunchbase