Cuyana · 16 hours ago
Retail Sales Keyholder
Palo Alto, CA
Full-time
Onsite
Entry, Mid Level
$22/hr - $27/hr
2+ years expCuyana is looking for a full-time Retail Sales Floor Lead (Keyholder) for their Stanford store location. The Sales Floor Lead will guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.
E-CommerceFashionWomen's
Responsibilities
Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates
Develop and maintain loyal client relationships through approved outreach methods
Provide customized virtual and in-person styling services through appointments
Proactively reach out to customers about new product launches and brand information
Demonstrate expertise in product and brand knowledge/story
Support the management team in generating new sales opportunities and engaging with clients
Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
Ensure team members are aware of shift goals and support them in achieving them
Assist management team in training new associates on customer service standards, product knowledge, and POS
Demonstrate honest and effective communication while delivering and receiving feedback
Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary
Follow opening/closing procedures and ensure compliance with Cuyana policies
Manage inventory tasks, including shipping & receiving and product processing
Maintain store appearance and organization
Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
Delegate tasks to the team and manage sales floor coverage
Cuyana Community (help teammates during peak season, support retail events or community events)
Qualification
Required
2+ yrs retail experience
6+ mos leadership exp in a sales driven environment
Apparel / accessories contemporary brand experience a must
Luxury / Clienteling experience a plus
Proven ability to lead a product and customer centric sales environment
A connection to Cuyana's Fewer, Better philosophy
Professional attitude, strong work ethic and ownership over role
Team player who thrives in a fast paced environment
Strong leadership, organization, written and verbal communication skills
Capable of handling difficult customer conversations
Technology savvy
Flexible work schedule - open availability for weekends, holidays, evenings, events
Able to bend, reach, lift, climb ladders, and move product
Able to carry boxes 25 - 30 lbs
Benefits
Medical
Dental
Vision
Life
Disability
Vacation
Sick
Holiday pay
Commuter benefit
401k
Bonus
Product incentive program
Generous employee discount
Company
Cuyana
Cuyana is a fashion brand that creates premium women's essentials.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.7MKey Investors
H.I.G. Capital
2021-06-04Series B
2019-02-05Series C· $30M
2015-01-01Series Unknown
Leadership Team
D
David Robinson
Director of Technology
Recent News
pitchbook.com
2025-12-05
2025-12-05
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