NTT DATA North America · 1 day ago
Systems Analyst Mid
Alexandria, VA, US
Full-time
Onsite
Mid Level
3+ years expNTT DATA North America is a leading business and technology services provider, seeking a Systems Analyst Mid to join their team. The role involves analyzing e-business applications and data, troubleshooting technical issues, and providing support while collaborating with users and engineers to enhance e-commerce operations.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
Security Clearance Required
Responsibilities
Analyze client e-business applications and data to identify and resolve technical issues related to online transactions, web services, and e-commerce platforms
Capture relevant data related to issues to assist Tier 3 engineers with escalation, specifically concerning e-business systems and online services
Communicate effectively with employees, contractors, and vendors to provide timely and professional support for e-business applications
Troubleshoot routine and recurring problems with customer's e-business applications, including website functionality, online payment processing, and security issues
Provide training and support to users on custom e-business applications and online services
Log, track, and follow up on tickets to ensure timely resolution of e-commerce related issues
Assist with help desk calls, emails, and support requests related to e-business systems
Act as a liaison between clients and support groups for e-commerce related concerns
Provide Tier I/II support for custom e-business applications and online services
Document tickets with detailed information for escalation to the agency Tier 3 team, specifically regarding e-business systems and online services
Provide help desk support for office automation, telecommunications, and visual information hardware and software related to e-commerce operations
Set up new user accounts with enterprise email, ensuring proper access to e-business applications and online services
Suggest articles for the knowledge base to improve help-desk efficiency in handling e-commerce related inquiries
Participate in problem management for recurring issues related to e-business systems and online services
Coordinate customer-reported outages with the supervisor, specifically concerning e-commerce platforms and online services
Provide input into knowledge management systems and application requirements for system enhancements related to e-business applications and online services
Qualification
Required
Bachelor's degree
Education Equivalency: Associates degree and 6 years of experience or High School Diploma and 9 years of experience
Minimum 3 years of professional experience
Minimum 1 year of experience providing phone and/or in-person support for e-business applications (analysis, diagnosis, remediation, testing, performance analysis)
Minimum 1 year of experience with standard Windows OS applications and MS Office applications
Minimum 1 year of customer service experience
Minimum 1 year of experience of requirements definition/analysis experience
Ability to obtain a Public Trust Clearance
Preferred
ITIL v4 Foundation certification
Professional certification in project management (e.g., PMP) or IT service management (e.g., ITIL)
Familiarity with Agile and Lean methodologies
Knowledge of ITSM platforms (e.g., ServiceNow, BMC Remedy) is advantageous
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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