First Help Financial · 11 hours ago
IT Support Technician
Needham, MA
Full-time
Hybrid
New Grad, Entry Level
$61K/yr - $61K/yrFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. They are seeking an IT Support Technician to provide exceptional service and support to their employees and contractors. The role involves responding to IT-related help desk tickets, providing both on-site and remote support, and ensuring high levels of customer satisfaction.
AutomotiveFinancial ServicesInsurance
Responsibilities
Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors
Provide on-site and remote support for all desktop, networking, and server related issues
Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution
Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices
Provide support for all third-party software applications used by FHF employees
Create and edit process documentation as required
Deliver training to end-users as required
Other responsibilities as they arise will be assigned
Qualification
Required
Strong knowledge of Windows 11 desktop environment and support of common issues
Understanding of ITIL practices and experience working with a help desk ticketing system
Demonstrated historical career stability
Premier customer service focused
Familiarity with support of desktop/laptop related hardware and peripherals
Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune
Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service
Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks
Can manage multiple tasks with different priorities
Understanding of general IT concepts and a passion for technology
Willingness to work off hours and provide on-call support when needed
Benefits
Competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
Paid vacation
401(k) match
Tuition reimbursement
Social activities
Monthly lunches
A robust employee recognition and talent development program to enhance your career with us
Company
First Help Financial
First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services.
Founded in 2006
201-500 employees
H1B Sponsorship
First Help Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2022 (2)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$60M2021-11-17Debt Financing· $60M
Leadership Team
Pushan Sen Gupta
CEO
Ravi Kothuri
CTO
Recent News
2025-03-14
2025-03-04
Asset Securitization Report
2024-01-28
Company data provided by crunchbase