Carrier Relations Associate jobs in United States
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Total Quality Logistics · 19 hours ago

Carrier Relations Associate

positionCincinnati, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$18.50/hr - $18.50/hr
date1+ years exp

Total Quality Logistics is a leading logistics company, and they are seeking a Carrier Relations Associate to ensure timely and accurate processing of carrier feedback and payment issues. The role focuses on issue resolution, carrier satisfaction, and support for carrier tools while adhering to internal protocols.

Freight ServiceLogisticsTransportation
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Receive, document and validate carrier feedback via phone, email and surveys
Resolve payment disputes and delays by following established protocols
Assist carriers with tracking and Carrier Dashboard access, including basic troubleshooting and security protocols
Enter and approve shed locations for the sales floor using standard procedures
Support cross-functional teams (Operational Sales, Cargo Security, Claims, SQA, etc.) in activities related to carrier feedback and relationships
Review, research, and respond to carrier feedback, ensuring effective communication and resolution when applicable
Escalate issues involving potential deviations from TQL policy or procedure
Resolve sales floor issues in accordance with TQL policy

Qualification

Customer serviceCommunication skillsTransportation industry experienceOrganizational skillsLogistics understandingIndependenceProfessionalismRelationship-buildingAttention to detailConfidentiality

Required

Strong customer service and relationship-building abilities
Clear, effective communication and interpersonal skills
Familiarity with TQL policies and procedures
Ability to engage with diverse personalities with professionalism
Strong organizational skills and attention to detail
Capable of managing shifting priorities and working independently
Ability to maintain confidentiality
Ability to show a basic understanding of logistics and accounting terms

Preferred

College degree or enrollment in post-secondary education program
At least 1 year of experience in the transportation industry

Benefits

Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Company

Total Quality Logistics

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Glassdoor4.1
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The logistics industry is a $500 billion market.
dateFounded in 1997
location
Cincinnati, Ohio, USA
people-size5001-10000 employees
web-link
http://www.tql.com/

Funding

Current Stage
Late Stage

Leadership Team

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Rob Poulos
Chief Operating Officer
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Chris Brown
Chief Legal Officer
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Recent News

EIN Presswire
Contract Logistics Market Expected to Touch $300 Billion by 2035, Driven by 4.01% CAGR Growth
2025-08-06
EIN Presswire
Automotive Logistics Market: Valued at $ 128.63 Billion in 2023, Projected to Reach $180 Billion by 2035
2025-08-06
PRNewswire
Whirlpool Corporation Expands "Feel Good Fridge" Program through Collaboration with HelloFresh and TQL
2024-05-28
Company data provided by crunchbase