Progress Learning · 22 hours ago
Enterprise Customer Success Manager
United States
Full-time
Hybrid
Senior Level
5+ years expProgress Learning is dedicated to empowering educators with personalized teaching tools and support. They are seeking an experienced Enterprise Customer Success Manager to build and maintain relationships with top-tier district partners, ensuring customer satisfaction and driving growth throughout the customer lifecycle.
Education
Responsibilities
Develop and maintain relationships with top-tier clients
Identify and understand client needs
Develop and implement solutions that meet client needs
Analyze data and engage in meaningful interactions with clients to highlight strengths and areas for growth and improvement
Ensure client satisfaction with our services
Manage the sales pipeline for top-tier accounts
Generate new business opportunities through partnership with the sales team
Meet with district leaders in person when possible to strategically grow existing accounts and provide top-tier account management
Provide relevant and engaging professional development virtually and in person when applicable, based on proximity to trainings or opportunities to meet with decision-makers
Collaborate with internal departments to ensure client needs are met
Stay up to date on industry trends and best practices
Qualification
Required
Strong follow up skills
5+ years of experience in Customer Success, Account Management, or a related client-facing role
Proven success managing and growing complex, enterprise-level accounts
Strong communication, presentation, and relationship-building skills
Analytical mindset with the ability to translate data into actionable insights
Self-motivated, results-oriented, and comfortable working independently in a remote environment
Ability to collaborate effectively across teams
Benefits
Medical, Dental, and Vision insurance
Company-paid Short-term Disability, Long-term Disability, and Life & AD&D coverage
401(k) with employer match
20 days of PTO annually, prorated for new hires, and 11 paid holidays
Paid maternity and paternity leave
All work equipment provided
Flexible work arrangements
Company
Progress Learning
Progress Learning is a nationwide provider of online K-12 standards-aligned learning solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Terry Mitchum
Chief Technology Officer
Recent News
Company data provided by crunchbase