UNDP in the Arab States region · 11 hours ago
Digital Product Manager (Multiple) (Home-Based) (Open to All applicants)
Utica-Rome Area
Full-time
Onsite
Senior Level
5+ years expUNDP is the knowledge frontier organization for sustainable development in the UN Development System, and they are seeking a Digital Product Manager to oversee a portfolio of digital products and support product development processes. The role involves managing products that enable digital transformation and effective delivery of UN and Government programmes.
International Affairs
Responsibilities
Utilize human-centred design and design research methods to design products which are user-friendly, meet user and stakeholder needs, and solve the problems in focus
Facilitate co-design workshops and processes to ensure resulting products are desirable, viable, and feasible
Work with internal or vendor software developers to plan, scope, and deliver technical product builds
Develop and agree product plans/roadmaps with the relevant UNDP stakeholder/sponsor of the digital product
Develop pragmatic agile management processes to ensure products continue to be user centric, cost-efficient and impact oriented
Build strong relationships to ensure appropriate product oversight and organisational buy in required for the product vision to be realised
Regularly communicate and present product roadmaps to relevant teams within CDO and UNDP at large
Drive thought leadership on digital product management
Enable continuous development process for products under management, with iterative customer and stakeholder feedback, deploying regular product releases and fixes
Implement and maintain the necessary technical and organizational infrastructure for product delivery, including documentation/communications materials, working with internal or vendor software development teams
Develop and implement quality standards and assurance processes by meeting/exceeding relevant UNDP and industry digital standards
Implement ongoing product methodology and quality improvements in line with the relevant product roadmap
Provide responsive product support to relevant UNDP internal clients
Expand the breadth and depth of resources that enable greater levels of customer satisfaction through targeted automation, including templates, detailed documentation and standard operating procedures
Provide product training sessions for relevant teams in UNDP, including UNDP regional and country office focal points
Identify and synthesize best practices and lessons learned directly linked to unit activities
Provide substantive and sound contributions to knowledge networks and communities of practice including corporate communications repositories
Organize and provide training, consultancy, and advice to staff on internal and external knowledge management
Qualification
Required
Master's Degree - 5 year(s) experience OR Bachelor's Degree - 7 year(s) experience
Fluency in English
Minimum 5 years (with master's degree) or 7 years (with bachelor's degree) of relevant professional experience in designing, managing, and implementing digital projects
Demonstrated proficiency in required technical areas, including design thinking, agile methodology, enterprise web/software development, product development, user research and testing and stakeholder management
Strong written and verbal communication skills, excellent technical communication with peers and non-technical stakeholders
Ability to synthesize technical information and translate it into accessible products and systems
Preferred
Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset
Experience in managing diverse teams and senior stakeholders around complex challenges
Experience in managing technical software vendors
Understanding of different contexts and experience working with developing countries
Knowledge of international development and key challenges affecting developing countries is desired
Excellent at giving and receiving feedback in positive, constructive ways
Experience in sales and client experience management
Company
UNDP in the Arab States region
The United Nations Development Programme works in nearly 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kentaro Yamashita
Partnerships Specialist
Muni Ahlawat
Regional Partnership Advisor
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