Clinisys · 18 hours ago
Technical Support Specialist
Carmel, IN
Full-time
Onsite
Entry, Mid Level
$24/hr - $28/hr
2+ years expClinisys is a company that provides healthcare software solutions, and they are seeking a Technical Support Specialist to deliver professional software support to clients. The role involves addressing client technical issues, managing communication, and ensuring high client satisfaction.
BiotechnologyClinical TrialsEmergency MedicineHealth CareInformation TechnologyMedical DevicePersonal HealthRoboticsSoftware
Responsibilities
Receives and responds to incoming client requests via telephone and web portal
Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
Researches, manages, and documents issues and document resolutions while effectively communicating status and partnering with the client
Works independently to resolve basic issues while collaborating with senior resources to develop more complex skill sets
Manages and documents resolution process and effectively communicates updates to the client
Manages personal backlog utilizing established case management best practices
Maintains high Client Satisfaction Scores
Stays current with product and industry updates and changes
Triage and escalate complex or risk issues to appropriate senior staff
Continually learns and expands knowledge of Clinisys applications, environments, and systems
References knowledgebase articles
On-call/holiday rotation(s) required
All other duties and responsibilities as assigned
Qualification
Required
Associate's degree in technology, lab sciences or healthcare related field; or two years equivalent experience
2-4 years' experience with a technical aptitude in one of these areas: Healthcare technology, Healthcare, Laboratory sciences, Technology, Client support
Excellent analytical and problem-solving skills
Excellent interpersonal and professional communication skills
Strong time management and organizational skills
Ability to understand and articulate technical concepts and derive solutions
Ability to deal with complex and challenging client issues
Demonstrated ability to resolve complex customer issues
Preferred
College coursework or certification in a related field
Prior experience providing support to customers in highly technical environments
Technical certifications and/or training: Examples: SQL, Reading, interpreting, and troubleshooting HL7 messages, Networking, Database Administration, Java, Microsoft Technologies, Productivity tools such as word processing and spreadsheet applications, Experience supporting enterprise operating systems, Proficient typing skills
Company
Clinisys
*Clinisys acquired Orchard Software July 2025 (see press release https://tinyurl.com/clinisysnews)* Clinisys delivers over 45 years of laboratory informatics expertise – built through the combined strength of trusted companies and specialists brought together under one global brand.
1001-5000 employees
H1B Sponsorship
Clinisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-26Acquired
Leadership Team
Michael J Simpson
Chairman, Chief Executive Officer
Michele Schicchi
VP, Chief Marketing Officer
Recent News
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