State of Florida · 3 days ago
68900154 - OPS ADMINISTRATIVE SECRETARY
Tallahassee, FL
Full-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expThe State of Florida is seeking an OPS Administrative Secretary within the Agency for Health Care Administration. This role provides administrative support to the Background Screening Section, including processing background screening requests and maintaining communication with other Agency personnel and units.
Government Administration
Responsibilities
Answers telephones, handles routine inquiries, complies with requests, and makes appropriate staff referrals
Provides general information to the public and makes referrals to other state agencies as appropriate
Communicates and interacts with other Agency personnel and units as necessary to complete required transactions
Processes incoming and outgoing mail, emails, and faxes including logging receipt dates in the BGS database
Distributes correspondence according to the Unit mail procedures
Reviews and responds to incoming email correspondence to the Background Screening Unit and/or Agency email within required timeframes
Performs related work as assigned
Qualification
Required
Six (6) months of office/professional experience maintaining confidential information
One (1) year of experience with Microsoft Office (Outlook, Word, Excel) and Adobe Standard/Professional
Ability to compile, organize, analyze information, and make recommendations when needed
Ability to train and communicate effectively in writing and verbally, including presentations
Ability to establish and maintain effective working relationships with consumers and other Agency staff
Ability to prepare reports, applications, documents, and other written materials as needed
Ability to be punctual
Ability to plan, analyze, prioritize, and manage a high volume of multiple assignments and tasks in a timely manner
Ability to deescalate irate callers
Ability to problem solve
Knowledge of basic grammar, capitalization, and punctuation
Knowledge of navigating software systems
Preferred
Knowledge of the Clearinghouse Screening Management System
6 months of Call Center experience within the last 2 years
Bi-lingual
Benefits
No state income tax for residents of Florida
State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options
Savings & Spending Accounts
401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan)
Participation in the Florida Deferred Compensation Plan (457b)
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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