Northwestern University · 23 hours ago
Facilities and Operations Manager, Wieboldt
Chicago, IL
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expNorthwestern University is seeking a Facilities and Operations Manager for their Kellogg Facilities department. This role is responsible for planning, scheduling, and allocating space for various events and classes at Wieboldt Hall, while also providing operational support and ensuring client satisfaction during events.
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Responsibilities
Books space in system of record (EMS) at Wieboldt Hall for Kellogg spaces for all academic functions, meetings, speaker events, high-level conferences, and all other gatherings for all Faculty, Staff, Students, Northwestern, and visitor daily events
Audits and reviews building schedule on an ongoing basis. Identifies scheduling conflicts and alerts Associate Director for review. Follows the scheduling guidelines for the approved process of conflict review and resolution
Serves as point of contact for all scheduling requests from Kellogg Faculty, staff, students, and Northwestern event hosts. Requests will require review and approval under direction of Associate Facility Director. Detail all approved scheduling requests in EMS in a timely and efficient manner
Maintains accurate curricular event schedules including buffer time to maximize the Kellogg Faculty teaching environment
Ensures accurate and updated data entry in the Event Management System (EMS). Accountable for collecting and disseminating detailed event schedules, reviewing event requests, and ensure clear request details are provided to maximize customer experience and equip set-up teams with detailed event needs
Participates in advance pre-planning meetings to ensure events follow Building Policies, maintain Kellogg standards, and maximize the Kellogg experience. Update event materials and the EMS as necessary with details from these meetings
Coordinates with all service teams to ensure appropriate resources are scheduled for all events at Wieboldt
May serve as a point of contact for clients to ensure that event is going smoothly. Ensures client satisfaction by addressing their needs promptly and resolving any concerns prior to and during any events
Coordinates with the Associate Director of Facilities on unique or high-level events
Assists with day-to-day operational and facility demands of Wieboldt Hall that includes academic functions, Conferences and Events, and Faculty requirements
Implements departmental policies and procedures in conjunction with Kellogg Leadership
Provides positive end-user experiences for Faculty, Staff, Students, and guests while effectively handling or escalating complaints or conflicts
Coordinates and supports all programs to ensure the customer’s requirements are met at the highest level while still maintaining all Kellogg policies
Provides operational support to the Associate Director for all Safety and Emergency Action Plan activities, including attending required annual trainings, managing and updating access control systems, and coordinating associated signage, alerts, and communications for the Kellogg community
Communicates with contracted staff based on direction from the Associate Director of Facilities to support all KCC events
Responsible to confirm that Event’s costs estimates and post-event billing are correctly tallied on a monthly basis
Confirms that all customer account numbers are correctly received and added to the Event
Prepares monthly sales reports and billing/invoicing summaries to ensure accurate internal charges are processed
Performs other duties as assigned
Qualification
Required
A bachelor's degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
Minimum of 3 years of hospitality or equivalent experience
Be available onsite for events early start, late finish and on weekends as necessary
Must be able to work independently and exercise good judgement when completing required work
Ability to project a professional demeanor and be proactive about identifying and resolving potential problems
Proactive mindset and drive for continual improvement in facility operations and financial performance
Excellent written and oral communication skills
Excellent analytic and problem-solving skills
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Variety of tools and resources
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
Recent News
2026-01-11
Digital Journal
2026-01-11
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