HCL Global Systems Inc · 3 months ago
IN-IDOI-Inbound Call Center Rep - On Site
INDIANAPOLIS, IN 46204, IN
Full-time
Onsite
Entry Level
2+ years expHCL Global Systems Inc is seeking an Inbound Call Center Representative to manage incoming calls and perform clerical duties. The role involves answering helpline calls, data entry, and maintaining an organized work area while ensuring accurate information is provided to callers.
B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency
Responsibilities
Answer all 800 calls in a timely manner. Record on Client Contact forms
Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies
Complete data entry each day including Client Contacts
Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum)
Forward call back messages to Volunteer Supervisors at the end of the day
Put together new counselor training materials and other training materials requested by Trainers
Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc
Qualification
Required
Good Communication Skills
Knowledge of Data Entry
High School Diploma or GED
Must complete a 5-day training on health insurance for people with Medicare
Your candidate must have a clear BMV check along with the background check to be eligible
Preferred
Additional education or experience preferred
Call center experience
Company
HCL Global Systems Inc
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
1001-5000 employees
H1B Sponsorship
HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)
Funding
Current Stage
Late StageLeadership Team
A
Andy HCL
Cheif Marketing Officer
Company data provided by crunchbase