IDR, Inc. · 6 hours ago
Customer Support Agent
Orlando, FL
Full-time
Hybrid
New Grad, Entry LevelIDR, Inc. is seeking a Customer Support Agent to join one of their top clients in Orlando, FL. This role involves supporting a global customer base in a contact center environment, focusing on delivering exceptional platform support and ensuring positive customer experiences.
Information TechnologyRoboticsSoftware
Responsibilities
Provide professional assistance to customers and partners via phone, email, and case logging
Log and manage cases in NowSupport, gathering key information for resolution by SME teams
Educate new customers and partners on how to log cases independently in NowSupport
Assign cases to the appropriate SME team for efficient resolution
Offer initial triage support by addressing inquiries, solving problems, and sharing product information
Qualification
Required
Excellent communication skills with the ability to interact effectively at all levels
Strong questioning skills to understand customer issues clearly and precisely
Ability to work collaboratively within a team and independently
Preferred
Prior experience in a contact center environment is beneficial, but not required
Knowledge of the ServiceNow Platform is a plus, but not essential
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
Founded in 1998
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase