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Atlantic Union Bank · 20 hours ago

Supv-Payment Operations

United States

Full-time

Remote

Senior Level

$30.12/hr - $50.24/hr

7+ years exp

Atlantic Union Bank is seeking a Supervisor of Payment Operations to lead the team responsible for Treasury Management products and services. The role involves day-to-day management of team tasks, ensuring compliance with regulations, and providing support and training to team members.

BankingFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers

Assist with teammate training and motivation to achieve production goals

Demonstrate team-building skills by example

Provide leadership and direction for problem solving, process improvement, and skill development

Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions

Lead the development and enhancement of policy, processes, and procedures

Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes

Conduct quality assurance audits to ensure departmental procedures are achieving the desired results

Attend required meetings and functions as needed

Participate in enterprise and business lead projects, acting as the subject matter expert in various payment rails

Collaborate with other Supervisors or lines of business to ensure partnerships between systems and functional tasks

Exceptional understanding of daily & monthly payment processing reporting and tasks

Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures

Address and remediate any audit findings, compliance violations or customer complaints

Management of employee scheduling, paid time off and time cards

Management of timely completion of employee compliance courses

Individualized teammate coaching, goal setting and quarterly check ins for career development

Track teammate performance and conduct annual performance reviews

Qualification

Certified Treasury ProfessionalAccredited ACH ProfessionalBank Operations experiencePayment operations knowledgeMS Office proficiencyRisk management skillsCommunication skillsProblem solving abilitiesCustomer service skillsTeam managementDetail orientedStrategic thinking

Required

Undergraduate Degree Preferred or Equivalent Experience Required

Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) or equivalent industry related accreditation required

Minimum of 7+ years of Bank Operations experience, with 3 years supervisory or management experience required

Proficiency with MS Office programs

High level of accuracy and great attention to detail

Ability to build and maintain relationships with internal and external customers

Possess extensive knowledge of ACH, Wire or TM Fulfillment operational duties, policies, and procedures, with proven ability to explain the purpose behind the process

Ability to organize and prioritize work load

Excellent customer service skills

Excellent oral and written communication skills

Detail oriented and quality focused

Proven problem solving and decision-making abilities; able to think analytically

Able to handle multiple tasks and simultaneous projects

Ability to influence, persuade, and train team members and motivate

In depth knowledge of payment operations, products, sales, service and document retention periods

Advanced knowledge of Federal Regulations, Enterprise Policies, and bank and customer rights and responsibilities or protections as determined by regulations and bank policies

Ability to monitor and manage processes, assess and mitigate associated risks

Ability to navigate and research multiple systems and understand functional capabilities

Industry experience with leadership and innovation

Strategic thinking and communication skills

Willingness to explore, support, test and teach innovative system functionality and products

Demonstrated ability to people manage

Advanced knowledge and experience in payment process flows and the participants within the given network