Ziply Fiber · 2 days ago
Project Manager, Commercial Sales
Everett, WA
Full-time
Onsite
Mid Level
$65K/yr - $94K/yr
4+ years expZiply Fiber is dedicated to enhancing the connected lives of communities by providing high-speed internet services in the Northwest. The Project Manager, Commercial Sales plays a crucial role in ensuring the timely delivery of products and services, acting as the primary contact for customers from post-sale to installation.
InternetManufacturingTelecommunications
No H1B
Responsibilities
Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services
Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services
Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines
Maintain, assess, and manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members
Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives
Perform order Root Cause Analysis at both an order and process level
Troubleshoot customer problems and help resolve customer concerns
Anticipate potential service delivery impediments and proactively escalation to resolution
Facilitate internal meetings with key service delivery principals
Conduct order overview meetings with executive leadership of Ziply’s largest customers. Including the creation and presentation of customer requested information
Performs other duties as required to support the business and evolving organization
Qualification
Required
High school diploma or GED required
Bachelor's degree in related field or equivalent combination of education and experience
Minimum of four (4) years of customer support experience required
Minimum of two (2) years of project coordination or project management experience required
Telecommunications (ISP, MSO, Telcos) experience required
Intermediate proficiency in Microsoft Office Suite
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position
Preferred
Project Management Certification preferred
MEF Ethernet Certification preferred
Two (2) year of experience with a CRM tool or Salesforce experience preferred
Benefits
Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Company
Ziply Fiber
Ziply Fiber offers fiber-optic phone, TV, and internet with coverage checks, support, and package details.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Cable ONE
2024-11-05Acquired
2022-11-04Corporate Round· $50M
2022-09-08Private Equity· $450M
Leadership Team
David Bohan
Chief Financial Officer
Christopher Denzin
Chief Operating Officer
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