Chesapeake Regional Healthcare · 18 hours ago
Administrative Director
Chesapeake, VA 23320, USA
Full-time
Onsite
Director/Executive
10+ years expChesapeake Regional Healthcare is seeking an Administrative Director of MRI/CT who will oversee the operations of the imaging center. The role requires comprehensive knowledge of business practices and clinical operations, along with the ability to develop and implement effective policies and procedures.
Health CareHospitalMedical
Responsibilities
Continuously monitors the effectiveness of implemented programs and strategies to assist and ensure center is consistently achieving desired outcomes
Represents MRI/CT at meetings with staff, customers, referring offices, patients, and partner (when applicable), in an effective and positive manner
Provides center/operational information and guidance when needed to others, including staff, executive management, and outside sources
Develops and maintains effective and collaborative professional relationships with Staff, Senior Director, Radiologist, Managers, Organizational Leaders. Must communicate regularly and involve them in decisions as appropriate
Receives guidance and direction from the Senior Director of Imaging, but plans, develops, and implements center programs and projects independently, and within established timeline
Demonstrates accountability to the needs of the organization by developing and maintaining a strategic perspective to achieve assigned goals, objectives, and deadlines
Coordinates regular training for staff and center level leaders, i.e. competency, in-services, professional development, leadership training
Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process. Properly documents feedback discussion as they occur. Promptly uses and follows the centers 'Progressive Disciplinary & Standards of Conduct' policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance. Ensures the same for all center level leaders for consistency within the center
Oversees and directs the work of personnel who are responsible for providing the various services within the center
Ensures an efficient work environment which promotes cross-training of work responsibilities for all work groups
Works effectively and collaboratively with leadership and sales/marketing personnel to propose, lead, and implement improvements that will assist the center in meeting or exceeding the volume targets
Assists in Developing the sales/marketing plan in coordination with Marketing team effectively implements the plan and track results
Maintains and documents current knowledge of competitors’ strategies and responds quickly and appropriately to changing market conditions
Oversees, works with, and participates with sales team in the field to implement sales strategies. Supports and ensures established use of sales tools, i.e. routing, shared calendar, ride along documentation, pre-call planning, etc. in self and team to achieve forecasted volume. Works with sales team and center-level leaders to identify areas for growth and new potential revenue sources and develops sales/education strategies to capture
Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand. Swiftly and consistently acts to resolve operational barriers to accommodating volume growth and referring provider/patient needs. Regularly communicates operational opportunities or challenges to sales team
Accesses and uses available resources, and data to make effective situational judgments/decisions that have a significant impact on the management of the center in terms of quality of services provided to customers/patients
Consistently engages, inspires, and communicates to staff the expectation that they provide exceptional service and experience to patients, peers, and external customers to achieve desired outcome for the organization
Ensures center operations are in compliance with applicable accreditation, regulatory, and safety standards
Works with Senior Director, Medical Director and vendor in the selection and placement of equipment, and the design of work areas
Maintains a current strategy for and documents that all rooms are equipped with necessary supplies and properly functioning equipment, i.e. pm schedules, quality control checks, emergency supplies, etc., as a part of the center's quality assurance program
Works collaboratively with the financial analyst but owns and directs the preparation of the budget by overseeing the projection of volume and staffing needs for the center within the established timeline
Responsible for managing within and achieving the approved budget
Attends/participates in company-wide meetings as scheduled
Achieves organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction scores that fall below the organizational goal
Works with and as an extension of HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and hand-off of required paperwork to ensure they are submitted within the established timeframe
Meets or exceeds time of service and denial rate goals. Facilitates prompt follow-up and ensures proper investigation and training of staff when organizational measures are not being met. Develops and implements programs and strategies which assist center in consistently achieving desired outcomes
Oversees/develops and implements programs and strategies which address/ensure: Proper staffing levels, Timely recruitment of high-quality work force, Proper orientation and training of new employees, On time completion and delivery of performance evaluations, Effective coordination of daily activities
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Local travel required
Qualification
Required
Bachelor's degree or graduate from an accredited program in Radiologic or Nuclear Medicine Technology, and/or equivalent in experience
In lieu of degree, ten years progressive experience in Radiologic or Nuclear Medicine Technology, neurology and/or cardiology, or other specialty clinic service line
Extensive management experience in hospital, healthcare, or related setting
Demonstrated experience in leading Performance Improvement initiatives
Demonstrated leadership experience
Comprehensive knowledge of modern business practices and budgeting, accounting, and supervisory techniques
Current working knowledge of medical imaging, billing, payer contracts, and reimbursement practices to include: coding (ICD9, ICD10, CPT, etc.), billing regulations, preauthorization practices, as well as registration, scheduling, and TOS collections processes
Working knowledge of imaging accreditation and applicable industry regulations (ACR, Medicare, etc.)
Ability to effectively communicate both orally and in writing
Ability to develop program objectives and deadlines and work within approved budget
Proficient in computer applications, to include MS Office Suite
Preferred
Master's degree is preferred
Company
Chesapeake Regional Healthcare
Chesapeake Regional Healthcare renders rehabilitation, behavioral health, hospice, emergency care, surgery and home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reese Jackson
President & CEO
Bailey Uggeri
Care Partner
Recent News
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