ADP · 2 weeks ago
Associate Client Service & Product Support Specialist
Maitland, FL
Full-time
Onsite
Entry Level
1+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking an Associate Client Service - Product Support Specialist to provide high-quality tax service to clients. This role involves assisting clients with tax deposits, issue resolution, and building relationships through effective communication.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies
Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything
You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training
Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner
Qualification
Required
At least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience
Clear and easy communication style over the phone and in writing
Proficient in using Microsoft Office tools, including Outlook, Word, and Excel
Excellent analytical and time management skills
Experience noted above OR Military Experience
Preferred
Bilingual in Spanish preferred but not required; ability to communicate effectively with Spanish-speaking clients is a plus
Strong analytical and problem-solving skills with the ability to make informed decisions
Benefits
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Resources and flexibility to more easily integrate your work and your life.
We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Company-paid time off for volunteering for causes you care about.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
2026-01-22
GlobeNewswire
2026-01-20
Business Wire
2026-01-16
Company data provided by crunchbase