Vaco by Highspring · 1 day ago
Salesforce QA Tester
Cincinnati, OH
Full-time
Onsite
Senior Level
$100K/yr - $150K/yr
5+ years expVaco by Highspring is seeking an experienced Salesforce QA Tester for a direct-hire opportunity. The role involves leading QA efforts for Salesforce enhancements across Sales Cloud, Service Cloud, and Field Service, while also providing end-user training and collaborating cross-functionally to ensure effective deployment and user adoption.
Staffing & Recruiting
No H1B
Hiring Manager
Julia Jasko
Responsibilities
Lead QA efforts for Salesforce releases across Sales Cloud, Service Cloud, and Field Service
Develop, execute, and maintain regression test plans covering Flows, Apex triggers/classes, validation rules, screen flows, and automations
Coordinate and manage end-to-end UAT for new releases, Field Service configurations, and mobile app updates
Validate data integrity and relationships across key Salesforce objects, including Work Orders, Service Appointments, and Maintenance Plans
Test integrations between Salesforce and external systems (ERP, email, document generation, and third-party platforms)
Partner with IT Product Owners and delivery teams to validate acceptance criteria and resolve defects prior to deployment
Design and deliver training for both office-based and field technician users
Create user guides, quick-reference documentation, and instructional videos
Facilitate hands-on training sessions focused on Field Service Mobile, Work Orders, and scheduling workflows
Translate technical release notes into clear, user-friendly communications
Track user adoption metrics (logins, feature usage, error rates) and refine training strategies accordingly
Act as a Salesforce subject matter expert, assisting users with troubleshooting and feeding insights back to IT
Partner with business stakeholders to define test cases aligned with real-world operational scenarios
Collaborate with IT on solution design to ensure functional alignment with business needs
Participate in release management cycles from sandbox testing through production validation
Identify ongoing training and process improvement opportunities based on QA results, support tickets, and new system enhancements
Qualification
Required
5-10+ years of hands-on Salesforce experience (Field Service experience strongly preferred)
Strong understanding of the Salesforce data model, automation tools (Flows, Process Builder, Apex), and security/permissions model
Proven experience leading QA and UAT efforts in Salesforce environments
Excellent communication and documentation skills with the ability to explain technical concepts to end users
Experience working in Agile environments and using Jira or similar tools
Preferred
Salesforce Administrator certification
Experience with Salesforce test automation tools
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase