Cloudflare · 11 hours ago
Customer Success Manager
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expCloudflare is a company on a mission to help build a better Internet. They are seeking a Customer Success Manager who will be responsible for ensuring the success of Cloudflare’s largest Territory Mid-Market customers and managing all of their post-sale experiences.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs
Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction
Lead retention efforts by demonstrating the value Cloudflare’s products and services provide, through all suitable interactions
Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives
Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention
Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes
Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution
Triage and manage inbound inquiries, gathering necessary detail for internal follow-up
Identify areas for improvement with internal processes
Qualification
Required
Bachelor's degree required
3+ years of experience in cloud security in a customer-facing role with a technical background preferred
Strong understanding of computer networking, cloud security, and 'how the internet works.'
Knowledge of application, server, and network security is highly desirable
Strong relationship-building skills and experience working with high value enterprise-level customers
Proficiency in project management and organizational skills, with a proven ability to prioritize and multitask in a dynamic environment
Excellent interpersonal communication (both verbal and written) and presentation skills
Ability to analyze data to identify trends and insights for customer engagement
Proven track record in planning and executing successful Business Reviews
High degree of empathy and a customer-centric mindset to ensure the customer's success and satisfaction
Preferred
Familiarity with Gainsight is a plus
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-20
2026-01-20
Boston Herald
2026-01-20
Company data provided by crunchbase