Waldom · 15 hours ago
Inside Sales Representative 8:00 am - 5:00 pm
Rockford, IL
Full-time
Onsite
Entry, Mid Level
2+ years expWaldom is a company focused on managing and growing customer accounts, and they are seeking an Inside Sales Representative to enhance customer relationships and drive sales growth. This role involves account management, order execution, and data analysis to support revenue and customer satisfaction.
Electrical & Electronic Manufacturing
Responsibilities
Build, manage, and deepen relationships with assigned customer accounts through daily communication and responsive service
Conduct regular account reviews to evaluate performance, opportunities, risks, and customer needs. Present tailored sales strategies
Identify, qualify, and pursue new opportunities within existing and prospective accounts
Prepare and follow up on quotes, pricing requests, and purchase orders to ensure accuracy and timely delivery
Partner with Outside Sales, Customer Experience, and Strategic Partnerships to grow revenue, margin, and market share
Oversee full order lifecycle execution, ensuring smooth handoffs between departments and timely fulfillment
Support and execute customer integrations, including onboarding processes and system alignment
Collaborate with Operations, Purchasing, Quality, Finance, and other teams to resolve issues and maintain high service levels
Manage customer forecasts, stocking agreements, product substitutions, and account‑specific requirements
Analyze order data to identify trends, discrepancies, and opportunities for process improvement
Identify inefficiencies in order processing and recommend workflow enhancements
Collaborate cross‑functionally to implement best practices and process improvements
Provide feedback on system performance and suggest enhancements to support customer and business needs
Escalate complex or unresolved issues to management when appropriate
Maintain accurate CRM data for customer communications, sales activity, pipeline management, and opportunity tracking
Ensure documentation, communication logs, and customer files meet company standards
Participate in sales promotions, product trainings, and supplier updates
Qualification
Required
2–4 years of inside sales or account management experience required (B2B or distribution preferred)
Strong verbal and written communication skills with high attention to detail
Proficiency with Microsoft Office; experience with CRM tools preferred
Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment
Analytical mindset with the ability to interpret data, identify trends, and propose solutions
Self‑motivated, collaborative, and capable of working independently
Associate degree required; Bachelor's preferred
Experience in the electronics or electrical components industry is a strong plus
Benefits
Comprehensive benefits package, including health, dental, vision, and 401(k).
Top quality medical, dental, vision, and life insurance plans Waldom pays the majority of the medical plan cost
Fourteen (14) days of paid time off (PTO) annually (accrued at 2.15 hours per week for the first four (4) years of employment).
8 Paid holidays plus 1 floating holiday.
8 hours of paid volunteer time off annually.
Corporate Discount Program.
Employee Assistance Program 100% Waldom Paid!
Generous Paid Maternity & Paternity Leaves.
Tuition Assistance Program.
Scholarship Program: for your eligible children, grandchildren & legal dependents, up to $8k a year.
Company
Waldom
Waldom pioneered the concept of master distribution and is the recognized leader in the electronic component redistribution market.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Fetner
Vice President Strategic Partnerships
Company data provided by crunchbase