O'Reilly Auto Parts · 7 hours ago
IT Support Analyst I-2
Springfield, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expO'Reilly Auto Parts is a company with a proven track record of growth and stability. They are seeking an IT Support Analyst I to assist end-users with computer hardware and software issues, providing troubleshooting and support for various IT-related incidents.
AutomotiveManufacturingRetailWholesale
Responsibilities
User Support via phone, chat and internal ticketing system: Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service-level targets to support the business effectively
Provide first level troubleshooting and support for incidents related to computer systems, servers, software, point of sale hardware, store operations, telephony, LAN (Local Area Network) & WAN (Wide Area Network)
Data Management: Use data management systems to access specific information as and when required
Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others
Administration: Produce, update, and provide best practice support on document management, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses
Faults Diagnosis and Correction: Provide initial fault isolation and support in aliment with current SOP’s, or proposing resolution for approval by more senior colleagues to limit and address issues promptly
Knowledge Management System: Use the knowledge management system to access specific information participating in Knowledge Centered Support ensuring documentation is created, curated and published for consumption
Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
Work Scheduling and Allocation: Work according to an assigned schedule
Qualification
Required
Ability to analyze computer problems with the intent to develop and implement logical and effective solutions
Excellent interpersonal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills
Ability to provide Excellent Customer Service skills to end users
Display a willingness to perform research and think out of the box
Capability to operate independently and in a group setting
Bachelor's Degree or Equivalent Level
Basic experience of help desk operations and simple office / operational systems (4 to 6 months)
Preferred
Monitors, diagnoses and fixes problems with technology products
Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications
Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution
Understands and effectively uses standard office equipment and standard software packages to support business processes
Installs, sets up, configures, and manages software and environments
Sets up and maintains operating systems
Utilizes systems and tools required to search for new data or retrieve existing data in a database
Troubleshoots and understands TCP/IP Networking fundamentals
Bi-lingual written and verbal skills
Comp TIA Linux+ Certification
Benefits
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Company
O'Reilly Auto Parts
O’Reilly Auto parts is a specialty retailer of automotive aftermarket parts, tools, supplies, equipment and accessories.
10001+ employees
H1B Sponsorship
O'Reilly Auto Parts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-08-19Post Ipo Debt· $500M
1993-04-23IPO
Leadership Team
Brent Kirby
President
Greg Johnson
Retired
Recent News
2026-01-20
2025-12-29
2025-11-05
Company data provided by crunchbase