Fitzsimons Credit Union · 1 day ago
Help Desk/IT Technician
Aurora,CO,US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hr
0+ years expFitzsimons Credit Union is committed to providing exceptional support to its members and team. As an IT Helpdesk Agent, you will provide first-level technical support to internal staff, ensuring smooth daily operations and fostering strong relationships across the organization.
Financial ServicesLending
Responsibilities
Provide first-level technical support by handling and resolving Level 1 IT tickets through the help desk system, documenting solutions, and escalating issues when needed
Deliver friendly, patient support to staff via phone, email, and in person
Set up new employee workstations, including PCs, monitors, phones, and peripherals
Install, update, and maintain standard software applications
Perform basic hardware replacements and swaps (laptops, desktops, monitors)
Support the employee lifecycle - onboarding new hires, managing access changes, and assisting with offboarding tasks
Complete daily system checks using standard checklists to ensure smooth IT operations
Replace printer consumables and coordinate escalation for complex issues
Assist the IT Manager with projects, initiatives, and inventory tracking
Follow cybersecurity best practices and help staff understand safe computing habits
Qualification
Required
A positive attitude and a genuine desire to help others
Strong communication skills with the ability to explain technical concepts clearly and patiently
Problem-solving skills and a willingness to learn new technologies
Attention to detail and the ability to stay organized in a fast-paced environment
A high school diploma (or equivalent) and at least 6 months of customer service experience
Familiarity with Windows and Microsoft products
Preferred
IT-related experience or certifications (such as CompTIA A+)
Benefits
Tuition reimbursement & educational assistance - We support your growth!
Internal development opportunities - Build your IT career with us.
HSA with employer contribution - We've got your back.
Wellness programs - A healthy team is a happy team.
Paid time off benefits - Time for YOU matters.
401(k) plan with 5% employer match - Invest in your future.
Employee loan discounts - Supporting your financial journey.
Employer-paid short-term disability, long-term disability, and life insurance
Paid parental leave - Because family comes first.
Three hours of volunteer paid leave every month - Give back to the community!
Company
Fitzsimons Credit Union
Fitzsimons Credit Union is to be the recognized leader in our community by consistently delivering an exceptional partner experience.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase