DYOPATH · 20 hours ago
Service Desk Team Lead
Waddell, AZ
Full-time
Onsite
Senior Level
$28/hr - $28/hr
5+ years expDYOPATH is a company focused on transforming everyday work into meaningful impact through its L.O.V.E. philosophy. They are seeking a Service Desk Team Lead to manage a talented service desk team, ensuring high-quality technical support and customer satisfaction.
Cloud ComputingConsultingEducationInformation TechnologyOutsourcing
Responsibilities
Proven record of leading a talented service desk team to deliver top-notch technical support
Keep operations humming by managing priorities and meeting deadlines
Be the hero who ensures every customer interaction ends with a smile
Possess comprehensive knowledge of widely used operating systems, software, and hardware
Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines
Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook
Qualification
Required
Proven record of leading a talented service desk team to deliver top-notch technical support
Keep operations humming by managing priorities and meeting deadlines
Be the hero who ensures every customer interaction ends with a smile
Possess comprehensive knowledge of widely used operating systems, software, and hardware
Exhibit outstanding abilities in leadership, communication, and problem-solving, working under pressure and consistently meeting deadlines
Deliver a strong Client-Focused mentality of service orientation, paired with a positive outlook
Experience: 5+ years in a technical support role and proven leadership experience
Tech Savvy: Strong understanding of operating systems, software, and hardware
ITSM Expertise: Familiarity with ticketing systems like BMC Helix or ServiceNow
Leadership Skills: Excellent communication, problem-solving, and team-building abilities
Cool Under Pressure: Ability to multitask and thrive in fast-paced environments
Customer Focus: A positive attitude and stellar customer service skills
Preferred
Associate's degree (or higher) in Computer Science or similar preferred
Professional certifications (or working toward): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate
Benefits
Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
Plus “You Pick a Day” paid holiday
FSA & HSA options
Pet Insurance (because pets are family!)
…and much more!
Company
DYOPATH
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.
501-1000 employees
H1B Sponsorship
DYOPATH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Chuck Orrico
SVP Sales and Marketing, Co-Founder, DYOPATH
Recent News
2025-11-08
2025-10-15
2025-06-12
Company data provided by crunchbase