New York Cancer & Blood Specialists · 11 hours ago
Office Lead Receptionist
Newburgh, NY
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yrNew York Cancer & Blood Specialists (NYCBS) is dedicated to making a difference in the lives of patients and their families by providing world-class cancer care. The Office Lead is responsible for assisting in day-to-day operations, supervising staff, and enhancing patient satisfaction while ensuring regulatory compliance and operational efficiency.
BiotechnologyHealth CareMedicalOncology
Responsibilities
Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care
Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization
Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment
Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development
Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs
Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives
Implement comprehensive strategies to enhance overall patient satisfaction and experience
Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly
Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience
Qualification
Required
Experience in managing and coordinating administrative and operational activities in a healthcare setting
Knowledge of healthcare regulations including HIPAA and OSHA
Strong communication skills to facilitate effective interdepartmental coordination
Experience in staff management and leadership
Ability to conduct performance evaluations and provide coaching
Experience in implementing patient satisfaction initiatives
Ability to manage patient complaints and service recovery protocols
Skills to create a welcoming and supportive front office environment
Benefits
Health Insurance on day 1
Dental
Vision
Life Insurance
Short- and Long-term disability
401k Plan
PTO
8 paid holidays (2 floating)
Company
New York Cancer & Blood Specialists
As a comprehensive community oncology center, NYCBS delivers world-class cancer care close to home.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
MaryAnn Fragola
Clinical Director of Palliative Care
Recent News
BriaCell Therapeutics Corp.
2025-10-21
2025-08-07
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