Sony Honda Mobility of America · 16 hours ago
IT Support Specialist, Retail Studio Operations
Los Angeles, CA
Full-time
Hybrid
Mid Level
$90K/yr - $105K/yr
3+ years expSony Honda Mobility of America Inc. is a subsidiary of Sony Honda Mobility Inc., focused on innovative electric vehicle solutions. The IT Support Specialist will provide hands-on technical support for retail studio locations, ensuring seamless technology operations and training staff on various systems.
AutomotiveAutonomous VehiclesRecreational Vehicles
No H1B
Responsibilities
Provide on-site and remote IT support for AFEELA studio locations across California and Arizona
Travel frequently between studio locations, including air travel, with readiness to deploy on short notice when operational needs arise
Support technology operations for live studio environments, roadshows, and special events as needed
Train studio staff on proper use of iPads, audio visual systems, and in-store technology platforms
Troubleshoot and configure iOS devices, including iPad hardware and operating systems
Install, configure, and support custom applications used in studio operations
Manage WiFi, networking connectivity, and audio visual systems at studio locations
Perform software updates and hardware upgrades for studio devices and systems
Conduct compliance checks on devices to ensure adherence to security and IT policies
Document IT procedures, troubleshooting guides, and standard operating processes for studio support
Coordinate with Corporate IT teams in the United States and Japan on security initiatives, device policies, and system changes
Support opening of new studio locations from an IT readiness and deployment perspective
Transition studio IT responsibilities from third-party vendors to in-house ownership
Provide occasional end-user IT support at SHMA corporate locations, including Culver City, as workload requires
Support evenings and weekends when necessary to meet studio operational needs
Qualification
Required
3 to 5 years of experience as an IT Support Specialist in both Apple and Windows environments
Strong hands-on experience supporting iPads and iOS across multiple device generations
Experience supporting Windows 10 and Windows 11 systems
Strong customer service mindset with the ability to work directly with non-technical users
Experience training end users on hardware and software systems
Proficiency supporting Microsoft Office 365 applications and backend infrastructure
Experience with Entra ID, Office 365 device management, and custom device policies
Knowledge of Apple Business Manager and mobile device management practices
Strong troubleshooting skills across hardware, software, networking, and AV systems
Willingness and ability to travel extensively, including frequent air travel, across California and Arizona
Valid driver's license and ability to travel to multiple sites as business needs require
Preferred
Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
Vendor certifications from Apple, Cisco, or Microsoft
Experience with scripting or automation using PowerShell, Bash, or Python
Japanese language skills
Experience supporting SASE or VPN client solutions such as Cato
Apple Certified Support Professional certification
Benefits
Comprehensive medical, dental, and vision benefits
Flexible Working Policy
Paid parental leave
401k Program
"Take What You Need" time off policy, with a minimum of 15 days off per year, and holiday breaks
Yearly bonuses (subject to eligibility)
Company phone (subject to eligibility)
Company swag
A brand new laptop and monitor
Special discounts on Sony products
Learning and Development quarterly stipend
More to come!
Company
Sony Honda Mobility of America
Sony Honda Mobility Inc. (SHM) U.S. subsidiary It is a sub-organization of Sony Honda Mobility.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase