CVS Health · 3 weeks ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $34.15/hr
1+ years expCVS Health is building a world of health around every individual, aiming to simplify healthcare for communities. The Customer Service Representative will assist members by making outbound calls and helping them locate community resources to meet their social needs.
RetailHealthcarePharmaceuticalHealth CareMedicalSales
Responsibilities
Make outbound phone calls to members
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances
Provide timely follow-up as needed
Display a high level of empathy, understanding, and patience, while helping to address the member’s needs
Utilize several systems, in addition to the regular usage of more than one monitor
Qualification
Required
1+ year of customer service experience, with proven customer service skills
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions
High-speed internet with the ability to hardwire via ethernet from cable modem to PC
High school diploma or GED
Preferred
Bilingual preferred and able to pass language certification, if bilingual
1+ year of experience in a call center setting, specifically related to inbound/outbound calls
Knowledge of Medicaid, specifically related to communicate source navigation
Strong communication skills (oral and written)
Strong analytical and problem-solving skills
Active listening proficiency
Ability to be receptive to feedback and to embrace continuous improvement
Positive attitude and strong interpersonal skills
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
The Motley Fool
2026-02-08
legacy.thefly.com
2026-02-07
Hartford Business Journal
2026-02-06
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