Nesco Resource · 22 hours ago
Service Desk Analyst
Avon Lake, OH
Full-time
Onsite
Entry, Mid Level
$0/hr - $24.45/hr
1+ years expNesco Resource is a company that provides professional IT solutions, and they are seeking a Service Desk Analyst to support customers with their IT-related needs. The Analyst will provide level 1 support, troubleshoot issues, and maintain incident tickets while improving Service Desk processes.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Provides level 1 customer and technical support, including how-to questions, to customers through inbound phone and email requests
Independently identifies, troubleshoots, documents, and replicates simple to complex customer problems and then resolves or escalate complex problems according to escalation procedures
Applies existing technical skills and begins to develop advanced skills using tools and equipment appropriate for the position
Retains ownership of all cases throughout the resolution process which may require follow-up with customers and involvement with other IT groups
Reports enhancement requests and defects receiving from customers regarding hardware, applications or documentation and communicate to appropriate IT personnel
Participates in the knowledge creation and maintenance process
Carries out level 1 tasks such as password changes, user account creations, deletions, archiving, assisting user with additional and removal of printers on a PC, assisting users with commercial software and mission-critical system issues
Participates in the continuous improvement of Service Desk processes, communications and relationship with both customers and the rest of IT
Acts as executive (c-suite) IT support back-up and is responsible for providing executive IT support when primary Executive Support Analyst is out of the office or otherwise unavailable
Enter, tracks and maintains incident tickets in Service Now ticketing system
Qualification
Required
1-5 years' experience troubleshooting in a help desk/service desk environment
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase