SmartHR, LLC · 19 hours ago
Participant Directed Plan Services Manager
Frisco, TX
Full-time
Onsite
Senior Level
5+ years expSmartHR, LLC is partnering with T Bank, N.A. in their search for a Participant Directed Plan Services Manager. This role is responsible for overseeing the day-to-day operations of the 401(k) Recordkeeping team, ensuring accuracy and compliance while providing exceptional service to plan participants and sponsors.
Human Resources
Responsibilities
Supervise, mentor, and develop a team of 401(k) recordkeeping specialists
Oversee daily processing of employee deferral and employer contributions, distributions, loans, rollovers, and other plan transactions
Implement and update policies and procedures to enhance compliance and operational efficiency
Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely, in compliance with ERISA, DOL, IRS, and other applicable regulations
Lead or participate in projects aimed at improving the efficiency and accuracy of recordkeeping operations
Monitor daily workflow and manage resources to meet service level agreements and collaborate with the client services team to resolve issues and improve client satisfaction
Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback
Set performance goals and objectives for the team, ensuring alignment with company standards and client expectations
Serve as a point of escalation for complex or high-priority client and participant inquiries
Provide training and support to plan sponsors on recordkeeping processes and systems
Identify opportunities for process improvements and system enhancements
Stay informed about industry trends and best practices to drive continuous improvement
Prepare and analyze reports on recordkeeping activities, performance metrics, and compliance status
Provide regular updates to senior management on operational performance and key issues
Utilize data analytics to identify trends and make data-driven decisions
Qualification
Required
Bachelor's degree in finance, business administration, or a related field
At least 5-7 years of experience in 401(k) recordkeeping, or a combination of recordkeeping and trustee directed plan serving or plan administration, with a minimum of 3 years in a supervisory or managerial role
Strong understanding of 401(k) plan rules, regulations, and industry standards
Excellent leadership and team management skills
Proficiency in recordkeeping systems and software
Exceptional analytical and problem-solving abilities
Strong communication and interpersonal skills
Detail-oriented with a commitment to accuracy and compliance
Preferred
Advanced degree or relevant certifications (e.g., QKA, QPA, CPC)
Benefits
401(k)
Company
SmartHR, LLC
SmartHR is a small, woman-owned business based outside of Dallas, Texas.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase