Capital Insurance Group · 20 hours ago
Client Service Representative I - Billing & Admin Support
Monterey, CA
Full-time
Hybrid
New Grad, Entry Level
$33K/yr - $48K/yrCapital Insurance Group is a leading West Coast Property & Casualty insurer founded in 1898. The Client Service Representative I – Billing & Admin Support is responsible for providing prompt, accurate, and courteous service to agents, policyholders, and business partners regarding policy transactions and inquiries.
InsuranceProperty Insurance
Responsibilities
Responsible for fulfilling the Company’s service objectives by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information
Utilizing the Company’s automated systems, the CSR I will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage
The CSR I will have an individual level of authority as assigned by Client Services Management
This position represents the “front-line” of customer service and customer perceptions and is critical in demonstrating the Company’s commitment to complete customer satisfaction
Qualification
Required
Strong communications skills with the ability to speak and write grammatically correct English
Basic knowledge of insurance and policy information
Knowledge of Business mathematics
Work accurately with detail on a consistent basis
Organize and prioritize daily work in order to meet critical deadlines
Operate personal computer and keyboard with accuracy and efficiency
Equivalent of a high school diploma
Benefits
Accrue eighteen days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
Home and Auto Insurance Discount Program.
Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Wellness and mental health incentive programs
Wellness platform, tools and events
Health Savings Account – match
Company
Capital Insurance Group
Capital Insurance Group operates as a regional property and casualty insurer.
Founded in 1898
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-02-19Acquired
Leadership Team
Andrew Doll
President and CEO
Kevin Okelberry
Vice President-Chief Underwriting Officer
Recent News
2025-09-09
FF News | Fintech Finance
2025-09-09
Company data provided by crunchbase