Block Imaging · 1 day ago
Regional Service Manager - Imaging
South Central US Region
Full-time
Onsite
Mid, Senior Level
$100K/yr - $145K/yr
3+ years expBlock Imaging is a company that provides essential tools for healthcare professionals. The Regional Service Manager oversees daily operations of a team of Field Service Engineers, ensuring high-quality service delivery and adherence to performance targets while acting as a liaison between the field team and customers.
Health CareMedical Device
Responsibilities
Plan and manage the Block Imaging Service business for the customers in the assigned region
Serve as the primary point of contact for customers, ensuring optimum service levels and maintaining high customer satisfaction by representing their needs ('Voice of the Customer') to internal teams
Perform administrative and other tasks required of the position, that support Block Imaging, Service, and the assigned customer
Meet all Key Performance Indicators (KPI’s) of the business for the assigned customer
Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment
Foster strong relationships with Service and Sales teams for strategic collaboration while acting as Voice of the Field, driving continual improvement for our people & processes
Understand the organizational structures of both the client and Block Imaging to facilitate effective communication and service coordination
Accountable and supports all aspects of service delivery and daily operations
Immediate availability to oversee all operational activities
Receives system status alerts and provides regular communications to key customer contacts on all service activity, with a specific focus on down system and limited operation events
Actively uses all information available on dashboards and reports to identify specific equipment which are causing customer distress. Implements corrective action plans
Communicates information between customer and Block Imaging stakeholders in Sales & Service
Engages in technical escalation management by supporting the process with all parties, including technical support resources. Communication to customer is an essential part of this activity
Acts as liaison between Block Imaging service team and in-house services when applicable
Flexibility in schedule during training sessions or critical onboarding weeks
Support all service-based financial approvals & processes including PO management, billing validation, invoice auditing, working closely with Accounts Receivable and Contract Administrators
Manages escalations between internal and external service providers
Reviews Preventative Maintenance (PM) schedules and completion activity with local FSE and Customer Service Reps to help deliver 100% compliance
Assists with inventory control by identifying and verifying equipment locations
Assists with project management activities and installation activities through participation in conference calls
Helps track/manage any local depot inventory (repair parts classified as depot level storage)
Supports local service team through interaction and engagement with support vendors
Identifies high down time and high-cost systems and communicates with sales team and customer to avoid customer dissatisfaction
Lead Regional Performance Dialogues with internal teams to share outcomes, address concerns, and align on service improvements
Ongoing customer engagement through the reporting of service performance and dialogue of future needs, expectations & strategy during scheduled meetings, and Quarterly Business Reviews (QBRs)
Qualification
Required
Bachelor's degree in business or equivalent preferred
Three to Five years' experience in service management or equivalent experience
Immediate availability to oversee all operational activities
Willingness to travel up to 50% to deliver QBRs and customer face time
Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting
Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs
Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs
Physical activity that requires keyboarding, sitting, phone work and filing
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor
Preferred
Candidates who reside within reasonable commuting distance of major airports in Denver, Texas, or Oklahoma
Benefits
Health, Vision, Dental & More
Paid Time Off
Annual Bonus Opportunities
401(k) Investment Plan & Budgeting
Team Member Perks Program
Tuition Assistance
Employee Referral Bonus Program
Paid Parental Leave
Company
Block Imaging
Block Imaging is a medical device company providing imaging equipment and spare parts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Crawford
Chief Executive Officer
Recent News
2025-08-14
PharmiWeb.com
2025-02-14
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