Brisk Teaching · 17 hours ago
Mid-Market Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expBrisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized instruction at scale. The Mid-Market Customer Success Manager will serve as a trusted advisor for school partners, ensuring successful adoption of Brisk Teaching’s solutions to improve classroom outcomes and drive user retention and satisfaction.
Artificial Intelligence (AI)EdTechEducation
Responsibilities
Serve as the primary point of contact for a portfolio of MM school and district partners
Drive contract renewals and expand partnerships with schools and districts, ensuring long-term engagement and growth
Lead onboarding and training sessions to ensure seamless adoption of Brisk Teaching’s platform
Monitor and analyze user engagement and success metrics, identifying areas for improvement and growth
Develop strong relationships with educators, understanding their unique needs and challenges
Provide proactive support and utilize scalable outreach to help users get the most out of Brisk’s tools
Collaborate with cross-functional teams (Product, Sales, Marketing) to ensure customer feedback drives product innovation
Resolve any issues or concerns raised by users in a timely and professional manner
Develop resources (guides, webinars, FAQs) to help users maximize their success with Brisk Teaching’s platform
Maintain detailed records of user interactions, ensuring customer data is up-to-date in our Salesforce
Qualification
Required
3+ years of experience in customer success, account management, or related roles (experience in education technology is a plus)
Strong interpersonal and communication skills, with a passion for building relationships
Exceptional negotiation skills to secure renewals and identify upsell opportunities
A track record of driving user engagement and retention in a SaaS or tech environment
Excellent problem-solving skills and a proactive, solutions-oriented approach
Ability to manage multiple priorities and projects in a fast-paced, dynamic environment
Familiarity with tools like Google Workspace, CRM systems, and virtual meeting platforms
A passion for improving education and making a positive impact in the lives of teachers and students
Preferred
Experience utilizing a Customer Success Platform (Gainsight, Planhat, ChurnZero, etc) to support customers is preferred
Experience working with schools, teachers, or educators is highly desirable
Located in MST or PST time zones strongly preferred
Company
Brisk Teaching
Brisk Teaching provides AI-powered tools for educators to enhance teaching with digital resources.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21.9MKey Investors
Bessemer Venture PartnersOwl Ventures
2025-03-26Series A· $15M
2024-08-09Seed· $6.9M
Leadership Team
Arman Jaffer
Founder
Recent News
2025-10-21
2025-08-05
Company data provided by crunchbase