PV Heating, Cooling & Plumbing · 1 day ago
CSR
Atlanta, GA 30340
Full-time
Hybrid
New Grad, Entry Level
$52K/yr - $52K/yrPV Heating, Cooling & Plumbing is seeking a Customer Service Representative who will provide exceptional support to customers regarding HVAC and plumbing services. The role involves managing customer interactions, scheduling appointments, and ensuring customer satisfaction through effective communication and problem-solving.
ConstructionHeating Ventilation and Air Conditioning (HVAC)IndustrialResidential
Responsibilities
Interacting with customers in a positive manner via telephone and email to provide support and information on products or services
Executing a minimum of 100 outbound calls per day
Properly creating and managing all customer service agreements in Service Titan
Scheduling customer appointments such as: consultations, service calls, assessments, maintenance visits, etc
Completing all “Tasks” created in Service Titan on a daily basis
Assisting with back-office administrative tasks such as: dispatching, calling customers to schedule routine tune-ups, assisting with inside sales, and collecting payments from customers
Fielding customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensuring that appropriate actions are taken to resolve customers’ problems and concerns
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Communicating effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information
Performing the CSR I performance metrics
Performing other related duties as assigned
Qualification
Required
Previous HVAC / Plumbing CSR Experience (Required)
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Must be highly organized with good attention to detail and follow-through
Ability to perform multiple tasks in a fast-paced environment
Geographical knowledge of service area/or map-reading skills
Team player working in a team environment
High school diploma or equivalent
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Paid Holidays
401(k) Retirement Plan with Company Match
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short- and Long-Term Disability Insurance
Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year.
Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns.
401K Match — Plan for the future with a 401(k) plan that matches 25% of your contributions.
Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities.
Paid Vacation — Enjoy PTO, paid holidays, and sick days—plus, no on-call requirements.
Company
PV Heating, Cooling & Plumbing
At PV Heating, Cooling & Plumbing we believe you deserve Heating, Cooling and Plumbing equipment that works properly and doesn’t disrupt your life.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Peavey
Cofounder
Company data provided by crunchbase