Cindavi · 15 hours ago
Customer Success Manager
Austin, Texas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
1+ years expCindavi is a technical recruiting firm that specializes in placing engineers and life sciences professionals. They are seeking a Customer Success Manager to deepen relationships with existing clients and enhance account-level revenue through strategic client engagement and management.
Staffing & Recruiting
Hiring Manager
Alex Doyle
Responsibilities
Set up and maintain alerts for every active client so you receive real-time visibility into new openings and hiring activity
Own monthly touchpoints and cadence with each client, including recurring check-ins, quarterly business reviews, and ad-hoc strategy meetings
Build account plans that map hiring needs, stakeholders, hiring cycles, and internal resources so we maximize coverage of open roles
Proactively surface opportunities from existing relationships and coordinate internal recruiting teams to win the work
Execute account saturation strategies to ensure Cindavi is the preferred vendor for all appropriate roles under our agreements
Track and report account health metrics in our CRM/ATS: roles opened, roles filled, fill rate, time-to-fill, client satisfaction, and revenue generated per account
Serve as the client advocate internally: communicate feedback, improve processes, and ensure high quality delivery from recruiters and sourcers
Manage renewals, scope changes, and basic commercial discussions when appropriate, escalating complex negotiations to senior leadership
Maintain accurate account documentation and forecasting to support leadership decision making
Qualification
Required
1–5 years in account management, client success, recruiting, or a closely related role
Comfortable working to measurable account goals and quotas
Comfortable leading monthly and quarterly client meetings
Preferred
Bachelor's degree or equivalent professional experience preferred
Experience with staffing or service-based businesses strongly preferred
Benefits
Quarterly Bonuses: Up to $20,000
Company
Cindavi
Cindavi is a technical recruiting firm built for engineering and life-sciences companies that cannot afford slow, low-quality hiring.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase