Space Needle · 1 day ago
IT Support Lead
Seattle,WA,US
Full-time
Onsite
Mid Level
$26/hr - $27/hr
3+ years expSpace Needle is a hospitality-rich operation seeking an IT Support Lead to coordinate and manage IT support activities. This role involves overseeing IT ticket management, supporting event logistics, and assisting with infrastructure deployment while ensuring efficient operation of IT services.
LeisureTravel
Responsibilities
Act as the primary dispatcher and coordinator for IT tickets, requests, and operational needs
Triage incoming issues and route work appropriately (self-solve, escalate, or schedule)
Help balance day-to-day support vs. longer-running infrastructure initiatives
Maintain situational awareness across all active IT work to reduce reactive “firefighting”
Manage, track, and prioritize IT tickets and requests
Ensure timely responses and follow-through for internal teams and event support
Escalate issues appropriately to the Network Administrator or Director of Innovation
Help improve consistency and clarity in IT support workflows
Support setup and breakdown of IT/AV equipment for events across Space Needle and CGG
Coordinate logistics for audio, speakers, displays, mobile monitors, and related gear
Assist with event coverage planning, including weekends and off-hours when required
Ensure equipment is stored, organized, and ready for reuse
Assist with IT deployments and rollouts led by the Network Administrator
Support hardware installs, device imaging, basic network troubleshooting, and system setup
Help maintain inventory of IT assets and AV equipment
Participate in infrastructure projects as assigned (server installs, switch cutovers, etc.)
Assist with coverage during planned power outages
Respond directly to IT tickets as needed (desktop support, printers, peripherals, basic networking)
Troubleshoot and resolve issues independently within scope
Serve as an experienced on-the-ground resource during high-volume or high-impact periods
Qualification
Required
3+ years of experience in IT support, help desk, or technical operations
Working knowledge of enterprise IT environments (hardware, software, basic networking)
Experience supporting users in fast-paced, customer-facing environments
Strong troubleshooting, prioritization, and communication skills
Comfortable operating independently and making judgment calls
Willingness to support off-hours and weekend operations as needed
knowledge of Hospitality industry IT requirements
Preferred
Experience coordinating IT work across multiple locations or venues
Familiarity with AV equipment and event support
Exposure to network infrastructure, access control systems, or cybersecurity concepts
Experience working closely with Network Administrators or Infrastructure teams
Hospitality, attractions, or live-event environment experience
Benefits
Medical, Dental, Vision, Life, Long Term Disability
401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
Paid Personal Days (10 per year)
Paid Time Off of 14 days / year based on working 2080 hours / year
Tuition reimbursement of 50%, up to $2500 / year
New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
35% discount for many purchases at the Space Needle (Retail, Food and Beverage)
Charitable Contributions / Matching Gift, up to $200 year
Paid parking or up to $250 / month towards an orca card
Company
Space Needle
Space Needle is a hospitality company that specializes in innovative and travels service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ron Sevart
President and CEO
Recent News
Morningstar.com
2026-01-03
2025-12-10
2025-11-11
Company data provided by crunchbase