Judicial Council of California · 19 hours ago
Senior Technology Analyst
San Francisco, CA
Full-time
Hybrid
Senior Level
$7,941/mo - $11,912/mo
5+ years expThe Judicial Council of California (JCC) is seeking a Senior Technology Analyst to support their IT office and ServiceNow platform team. The role involves providing platform support, managing projects related to ServiceNow applications, and serving as an operations consultant for business teams and stakeholders.
GovernmentNon ProfitPublic Safety
Responsibilities
Provides ServiceNow platform support for JCC
Project Management in support of ServiceNow applications’ upgrades, module deployments and on-going production support
Leads the deployment of new functionality, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities
ServiceNow program user guide and training
Reporting
Qualification
Required
Bachelor's degree, preferably in computer science, information systems, or a related field
Five (5) years of experience maintaining complex infrastructure with extensive knowledge in assigned area of expertise such as servers, hardware, operating systems and/or network operating systems, network hardware, telecommunications, and security
Possession of a bachelor's degree in computer science, information systems, or directly related field may be substituted for one of the years of required experience
An additional four (4) years of professional experience as noted above may substitute for the bachelor's degree
Or, additional directly related experience and/or education may be substituted on a year-for-year basis
One (1) year as a Technology Analyst with the Judicial Council of California or one (1) year of experience performing the duties of a class comparable in the level of responsibility to that of a Technology Analyst in a California superior court or California state-level government entity
Preferred
ServiceNow Certification and ITIL hands on experiences
ServiceNow administrative experience
Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments
Basic understanding of scripting for customizations and integrations (JavaScript, AngularJS, HTML, CSS)
Proficiency in IT Service Management (ITSM) processes and tools
Knowledge of Agile and SDLC principles
Experience with REST/SOAP APIs, Web Service Integrations preferred
Experience driving continuous improvements of Service Now implementation methodology and service offerings based on client's feedback
Subject Matter Expert (SME) on the delivery of ServiceNow solutions
Expertise in collaboration, creation, deployment, and maintenance of technical best practices and standards
Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valuable outcomes
Upon request, provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem
Ability to travel up to 10% annually, driven by customer needs and internal meetings
Benefits
Health/Dental/Vision benefits program
14 paid holidays per calendar year
Choice of Annual Leave or Sick/Vacation Leave
1 personal holiday per year
Up to $130 per month reimbursement for qualifying commuting costs
CalPERS Retirement Plan
401(k) and 457 deferred compensation plans
Employee Assistance Program
Basic Life and AD&D Insurance
FlexElect Program
Pretax Parking
Long Term Disability Program (employee paid/optional)
Group Legal Plan (employee paid/optional)
Company
Judicial Council of California
Judicial Council of California is a nonprofit organization that provides fair and equal access to justice for all Californians.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Erum Rashid, MBA/SCP
Senior HR Business Partner
Heather L. Pettit
Chief Information Officer/Director of Technology
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