Aruza Pest Control · 19 hours ago
Inside Sales Representative - Pest Control
Charlotte,NC,US
Full-time
Onsite
Mid Level
3+ years expAruza Pest Control is a people-focused organization dedicated to providing exceptional pest control services. They are seeking an Inside Sales Representative to interact with customers, convert leads into scheduled services, and expand their pest portfolio through proactive sales efforts.
Consumer GoodsCustomer ServiceService Industry
Responsibilities
Serve as an initial point of contact for customers via phone, email, text, and other communication channels to provide information on Aruza’s services, pricing, and solutions
Convert inbound leads into scheduled services while maintaining strong service-level and sales performance metrics
Proactively generate sales through creative outbound efforts, including customer base outreach, upsell and cross-sell opportunities, and win-back campaigns for past customers
Collaborate closely with field sales representatives (including D2D teams) to support newly acquired customers, expand service portfolios, and ensure seamless handoffs and follow-up opportunities
Present appropriate pest control and home service solutions tailored to customer needs, emphasizing Aruza’s full suite of offerings
Ensuring customer satisfaction from initial inquiry through service completion by proactively managing expectations, providing clear communication, and delivering a seamless experience to support long-term customer retention
Maintain and actively manage the sales funnel, ensuring all leads and opportunities are worked until sold or exhausted
Collect, enter, and update customer orders, service modifications, and account details accurately within the CRM system
Capture complete and accurate customer interaction details, including inquiries, objections, complaints, and resolutions
Address customer concerns and complaints; escalate issues to appropriate teams when beyond scope, following established escalation protocols
Support logistical planning by assisting with service scheduling, routing adjustments, and modifications in a dynamic service environment
Partner with the Customer Success Manager to support customer experience initiatives and retention strategies
Maintain and expand the database of prospective and existing customers through consistent follow-up and outreach
Enter and manage leads received through multiple channels, ensuring proper sourcing, pricing, service recommendations, and follow-up planning
Meet or exceed monthly sales goals, call service-level standards, and performance metrics as outlined in departmental meetings
Participate in training sessions, team meetings, skill-building workshops, and professional development activities to continually enhance sales techniques and product knowledge
Perform other related duties as assigned
Qualification
Required
Associate's degree or equivalent experience
3+ years of relevant work experience in customer role
2+ years Sales experience
Professional communication skills
High level of written, verbal, and interpersonal skills
Ability to implement and uphold service standards
Ability to prioritize and organize work assignments
Ability to work well in stressful, high-pressure, goal-driven situations
Comprehensive knowledge of a safe work environment
Strategic business leader - Works strategically to devise plans in alignment with organizational goals
Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate/participate in effective meetings, motivate team members to produce results with tight timeframes while simultaneously managing sales portfolio
Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout new setups, scheduling, and service
Leads with courage - Provides a culture of accountability
Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve sales/retention goals
Preferred
Experience with CRM and soft phone software
Company
Aruza Pest Control
Aruza provides both residential and industrial pest control solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-11-07Acquired
Leadership Team
Andrew Beck
Chief Executive Officer
Joshua Langdon
Chief Operating Officer
Company data provided by crunchbase