Pony.ai · 18 hours ago
IT Support Specialist
Fremont, CA
Full-time
Onsite
Mid Level
$69K/yr - $100K/yr
3+ years expPony.ai is a global leader in autonomous mobility, recognized for its innovative technologies and services. They are seeking an experienced IT Support Specialist to provide hands-on technical support, maintain IT systems, and ensure smooth day-to-day IT operations.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesTransportation
Responsibilities
Install, configure, support, and perform periodic preventive maintenance on computer hardware, software, systems, printers, and other IT equipment
Provide technical support by analyzing, diagnosing, troubleshooting, and resolving IT issues, including hardware repair or replacement, laptop and desktop issues, software installation and updates, and peripheral support
Manage employee onboarding and offboarding, including device setup, account provisioning and deprovisioning and access changes
Maintain accurate IT documentation, including repair logs, maintenance schedules, configurations, and procedural notes
Support and maintain audio/video conferencing systems and meeting room technology
Provide first-level network troubleshooting for connectivity, VPN, Wi-Fi, and DNS issues, and coordinate escalation to the internal Infrastructure team for deeper investigation or resolution
Support IT-related projects such as hardware refreshes, software rollouts, and technology upgrades as assigned
Perform other IT-related duties as required to support business operations
Qualification
Required
Minimum 3+ years of professional IT support experience, preferably in a corporate or enterprise environment
Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Strong hands-on experience supporting and troubleshooting systems in a predominantly Linux environment
Demonstrated experience with end-user hardware and software support, including operating system configuration and peripheral troubleshooting
Strong communication, documentation, and organizational skills
Ability to interpret technical issues clearly, work independently, and collaborate with other team members
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Traditional and Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Free Food & Snacks
Company
Pony.ai
Pony.ai develops autonomous driving technology for vehicles that operates using artificial intelligence and machine learning.
1001-5000 employees
H1B Sponsorship
Pony.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (32)
2022 (44)
2021 (47)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.34BKey Investors
NEOM Investment FundGAC Toyota MotorOntario Teachers' Pension Plan
2025-08-18Corporate Round· $12.9M
2024-11-27IPO
2023-10-24Series D· $100M
Leadership Team
James Peng
Founder and CEO
Recent News
2026-01-16
2026-01-14
Company data provided by crunchbase