Chico State Enterprises · 9 hours ago
Information and Assistance Specialist
Chico, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrChico State Enterprises is a nonprofit corporation serving as an auxiliary organization of California State University, Chico, and they are seeking an Information and Assistance Specialist. The role involves providing information and referrals to resources for older adults, adults with disabilities, and caregivers, while assisting clients in identifying options and resources to meet their needs.
Higher Education
No H1B
Responsibilities
Assists by providing information through telephone, written form, and office visits. Explains community services, government benefits, philosophy, and consumer issues
Refers clients to appropriate services, including those provided by other organizations and those provided by Passages (e.g., Ombudsman, HICAP, Senior Companion)
Visits with seniors, significant family members, and caregivers who walk in or make appointments at the office in order to analyze client concerns, provide information, and generate options for client consideration. Assists in implementing a plan of action if the client is unable to do so independently. Advocates on behalf of the client, if appropriate
Participates in ongoing efforts to research and organize community resources, including the Passages’ resource informational database and web page. Maintains thorough personal knowledge of available services and eligibility requirements for government benefits such as Medi-Cal and Social Security
Collects and compiles service and client data; updates client information in database
Works cooperatively with other agencies and organizations to aid seniors, adults with disabilities, and their caregivers
Disseminates information about Passages’ services, consumer issues, government benefits, and long-term care issues through public speaking, attendance at public meetings, and other outreach forums provided by Passages
Receives Ombudsman complaints from facilities and consumers and transfers information to Ombudsman staff and volunteers as appropriate
Effectively articulates the ADRC philosophy in daily tasks by facilitating warm transfers to the ADRC partner, the Disability Action Center. Responsible for completing the initial intake form and offering options counseling to clients, their close family members, and caregivers regarding available community resources
Provides support to the Senior Nutrition Department by conducting, maintaining, and organizing initial, quarterly, and annual client assessments and department communications. Completes other assessments as required
Provides services using tact and courtesy when dealing with callers who may be experiencing difficult conditions or situations. Demonstrates the ability to remain patient and understanding
Qualification
Required
Candidate must be a California resident
Bachelor's degree in Social work, Community Services, or a related field preferred
Position requires the ability to drive to occasional community meetings and health fairs
Satisfactory completion of a background check (including a criminal records check) is required for employment
Candidate must be in possession of valid driver's license and automobile liability insurance
Participation in the DMV Employer Pull Notice Program (driving record) is required
Benefits
Employer paid life insurance ($50,000)
Long-term disability
Options for health, dental, and vision insurance
FSA
Paid holidays including 1 personal holiday
Vacation accrual (initially 10 days/year)
Sick leave (up to 12 days/year)
Employer contributions to a 403(b) retirement plan (up to 8%)
Company
Chico State Enterprises
The CSU, Chico Research Foundation was renamed Chico State Enterprises (CSE) in June of 2019.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase