Poolie · 2 hours ago
Service Manager
Dallas,TX,US
Full-time
Onsite
Mid, Senior LevelPoolie is seeking a Service Manager to oversee the operations of their service department. The role focuses on ensuring exceptional customer experiences, managing service team performance, and maintaining departmental efficiency through effective scheduling and communication.
Building MaintenanceHome RenovationService Industry
Responsibilities
The focus is on ensuring an exceptional customer experience by actively monitoring service quality and addressing concerns quickly and effectively
Prioritizing customer communication, the position involves clear, empathetic interactions across calls, texts, and emails to resolve issues, deescalate upset customers, and meet customer needs
Coordinate and optimize the weekly service schedule, including routes, service calls, and other related tasks
Head of all routing responsibilities for your respective service team
Ensure timely service delivery and overall routing efficiency
Oversee all aspects of the service team in your region
Manage technician development, approving PTO and scheduling accordingly, maintaining working relationships with your service technicians
Manage department headcount required to deliver services, ensuring a qualified and motivated team, and maintaining appropriate staffing levels
Establish and monitor key performance indicators for the department, tracking progress, and implementing strategies to achieve targets
Manage payroll processes and ensure accurate and timely payment for department employees
Oversee the onboarding and offboarding procedures for department employees, ensuring smooth transitions and compliance with company policies
Termination of team members who repeatedly fail to follow company SOPs is also a critically important part of this role
Coach Supervisor to ensure training programs for new hires and ongoing professional development for department staff are carried out
Conduct performance reviews for technicians and supervisors, providing feedback and identifying areas for improvement and growth
Act as the primary point of contact for the repair team, coordinating and maintaining effective collaboration between departments
Work hand in hand with fleet and inventory management to ensure all parts needed for service technicians are promptly ordered and accounted for
Qualification
Required
Previous experience in a managerial role within a home service industry or a related field
Strong leadership and management skills, with the ability to motivate and guide a team
Excellent organizational and problem-solving abilities, with keen attention to detail
Effective communication and interpersonal skills, fostering positive relationships with employees, customers, and external partners
Proficiency in managing payroll, inventory, and fleet operations
Familiarity with industry practices, including scheduling, customer service, and technical aspects
Knowledge of key performance indicators and the ability to analyze and interpret data
Flexibility and adaptability to meet changing departmental needs
Benefits
Medical, Vision, and Dental Insurance
Short and Long Term disability paid for by company
Employee Assistance Programs for mental health and wellness
Paid Time Off
10 Company Holidays
Training and Development Opportunities
Employee Purpose Plan
Company
Poolie
Poolie is a maintenance company servicing both residential and commercial pools.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-10-04Acquired
Company data provided by crunchbase